Senior Manager eCommerce & Digital Growth

Sysco

1d•Hybrid

About The Position

Sysco is one of the largest eCommerce companies in the US – a well-kept secret within the industry, and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings. The Senior Manager, eCommerce & Digital Growth will help bring new eCommerce & digital products, services, and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities, as well as a subset of required underlying enablers across functions, such as technology, merchandising, pricing, supply chain, operations, and others depending on the nature of the new program being brought to market. Success in this role will require close partnership with a cross-functional team to enable new offerings, design components of new programs, execute pilots to test, learn, and iterate, and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex, matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company. Responsibilities will focus on driving specific areas needed for launching, piloting, and iterating new offerings as part of a broader team. These will range from designing new customer programs, building products / services, driving analyses, developing enablers, and executing the launch, pilot, and iteration of new digital products, services, and programs in collaboration w/ cross-functional teams.

Requirements

Bachelor’s degree (preferably in a Technical Field such as Engineering/Computer Science/Mathematics) required
MBA preferred
Either 2-3 years of experience post MBA or 10+ years of experience contributing to and/or managing new eCommerce product or service introductions across launch, pilot, and scale-up phases for large B2B or B2C companies
Either Business Analyst or Associate experience at top-tier management consulting firm or experience at Fortune 500 companies across functional areas, such as digital, merchandising, pricing, supply chain, operations, etc.
Experience with most elements of building new customer programs from the ground up, including product and/or service development, end-to-end digital and customer experience, go-to-market and pilot design, and collaboration with cross-functional team to launch, pilot, and scale
Analytical mindset and proven ability to use data to test, rapidly learn, and iterate to optimize program performance.
Strong data analytical skills and proven experience developing and using tools to analyze large, complex data sets to drive decisions
Experience working with cross-functional teams across complex, matrixed Fortune 500 organization to execute program design and implement modified practices to support a new program ranging from pricing, supply chain, operations, merchandising, etc. along with associated change management
Self-starter with track record of driving assigned area of responsibility
Experience communicating effectively with technical and non-technical individuals
Experience influencing teams outside of your direct purview
Strong understanding of several functional areas such as technology, pricing, merchandising, supply chain management, operations, marketing & sales, and finance
Experience with product launch calendaring and managing against deadlines
Proficiency in eCommerce platforms, site analytics tools (e.g. Adobe Analytics, Google Analytics), and personalization tools/concepts
Customer-obsessed, focused on building a best-in-class digital and customer experience
Strong interpersonal, leadership, communication, and presentation skills
Proven experience to get work done in a complex, matrixed organization
Ability to think strategically and tactically from customer perspective
Ability to structure unique problems and work with cross-functional teams in a way that enables the organization to make significant progress quickly
Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans
Solid understanding of how actions contribute to P&L results
Proven success in change management
Excellent analytic and problem-solving skills
Proven ability to establish credibility and influence broad set of stakeholders across complex, matrixed organization
Strong communication and collaboration skills
Excellent pattern recognition and predictive modeling skills
Professional attitude, service orientation, strong work ethic; superb team player
Self-starter that excels in nebulous environments where the path to address a problem is not always clear or direct
Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis
Exceptional PowerPoint, Excel, and Microsoft Word skills

Nice To Haves

Experience in foodservice distribution a plus
Experience across one of the following areas: Depth of experience in a functional area such as merchandising, pricing, operations, supply chain, digital, etc.
Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g., Google Marketing Platform – Analytics, Search Ads, Display & Video, Facebook Business Manager, Salesforce Marketing Cloud, other DMP/CDP, etc.)
Experience working with data science tools and visualization packages (i.e. Python, R, SQL, Tableau, Alteryx)
Experience working in highly matrixed organization

Responsibilities

Help design go-to-market strategy for new digital and eCommerce products, services, and programs to drive customer acquisition and share of wallet expansion
Contribute to development of end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience
Collaborate with pricing, merchandising, and enterprise analytics teams to define and execute pricing and any merchandising strategies
Work with marketing to develop go-to-market plan, marketing campaigns, and content to support commercialization.
Partner with marketing to develop sales collateral and training to effectively leverage sales channel to drive growth
Work cross-functionally with supply chain management and operating sites to plan for and execute operations and logistics necessary to support any new offerings, as well as ensure strong change management with any operational implications
Help design pilot tests and launch, pilot, and iterate offerings in test markets.
Drive analytics and/or building of analytic tools needed to support key decisions concerning offering, go-to-market, market rollout, etc.
Contribute to development and execution of scale-up plan based on pilot learnings
Actively analyze performance through web analytics and report out on program performance to the broader commercial teams