Senior Manager, E-commerce & Web

Terminix•Memphis, TN

1d•Remote

About The Position

As the Senior Manager of Websites & Ecommerce for Rentokil Terminix North America, you are the ultimate custodian of our digital real estate across both Commercial (B2B) and Residential (B2C) markets. You will manage a vast portfolio of multiple brand websites, including Terminix - the world's leading brand in pest control. You are a visionary, multi-faceted leader who always keeps the buyer experience at the forefront. This role requires a unique balance: you must be highly strategic in defining and delivering a 3-year digital roadmap, yet distinctly hands-on in driving in-year web and e-commerce deliverables. You will act as a powerful spokesperson and digital evangelist, championing the value of our digital strategy to achieve overarching business objectives. By leading diverse teams spanning UX/UI, CRO, Customer Portals, and Web Development, you will ensure our digital presence is not just maintained, but continuously optimized to drive aggressive funnel growth and deliver a frictionless, world-class customer journey.

Requirements

Experience: 8+ years of progressive experience in Digital Marketing, Web Operations, or E-commerce, with a proven track record in both B2B and B2C environments.
Leadership: 4+ years of experience leading multi-disciplinary digital teams (Web, UX/UI, CRO).
Platform Expertise: Deep, hands-on familiarity with enterprise CMS platforms ( Sitecore, Magnolia, WordPress ), testing/personalization engines ( Optimizely ), and UX design tools ( Figma ).
Project Management tools ( Workfront, Asana, Jira )
Strategic Execution: Proven ability to balance long-term strategic roadmapping (3-year horizons) with the agile delivery of immediate business needs.
Project Management: Strong capability in managing complex digital projects, specifically site migrations, re-platforms, or brand mergers.
Communication: Exceptional presentation and advocacy skills; able to translate complex digital metrics into clear business value for executive stakeholders.

Nice To Haves

Experience managing digital strategy within a franchise model, home services, or recurring revenue/subscription business.
Advanced knowledge of technical SEO and its relationship with web architecture during site migrations.
Agile/Scrum or PMP certification to support complex, multi-team project management.

Responsibilities

Digital Strategy & Execution Roadmap Ownership: Define, build, and deliver the 3-year digital roadmap across all North American websites while simultaneously driving immediate, in-year e-commerce and web deliverables.
Brand & Real Estate Custodianship: Oversee the web presence for multiple brands (Commercial and Residential), leading complex, large-scale brand migrations and website consolidations.
Buyer Experience Champion: Act as the visionary for the digital buyer journey, ensuring a frictionless, intuitive, and highly converting experience from landing page to checkout or lead submission.
Team Leadership: Direct and mentor multiple specialized teams: the Commercial Web team, Residential Web team, Customer Portal team, UX/UI team, and Conversion Rate Optimization (CRO) team.
Conversion & Growth: Drive rigorous CRO methodologies (A/B testing, personalization) using tools like Optimizely to maximize e-commerce revenue and high-quality lead generation.
Cross-Functional Alignment: Partner seamlessly with the Owned and Paid Media teams to support top-of-funnel growth, and work in lockstep with the CRM team to ensure a cohesive, end-to-end customer experience post-conversion.
Strong partnership with the IT team to work hand in hand to deliver the technical developments required to take the performance of our stack forward.
Strong partnership with the residential and commercial categories to align the digital roadmap and priorities to the category strategies and growth plans
Project Management: Effectively manage multiple, overlapping high-stakes projects (e.g., brand migrations, portal launches, CMS upgrades) ensuring on-time and on-budget delivery.
Digital Evangelism: Serve as a strong, articulate spokesperson for the digital organization. Present digital strategies, performance metrics, and business value to executive leadership and cross-functional partners to secure buy-in and investment.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility