Senior Manager, E-commerce & Web
About The Position
As the Senior Manager of Websites & Ecommerce for Rentokil Terminix North America, you are the ultimate custodian of our digital real estate across both Commercial (B2B) and Residential (B2C) markets. You will manage a vast portfolio of multiple brand websites, including Terminix - the world's leading brand in pest control. You are a visionary, multi-faceted leader who always keeps the buyer experience at the forefront. This role requires a unique balance: you must be highly strategic in defining and delivering a 3-year digital roadmap, yet distinctly hands-on in driving in-year web and e-commerce deliverables. You will act as a powerful spokesperson and digital evangelist, championing the value of our digital strategy to achieve overarching business objectives. By leading diverse teams spanning UX/UI, CRO, Customer Portals, and Web Development, you will ensure our digital presence is not just maintained, but continuously optimized to drive aggressive funnel growth and deliver a frictionless, world-class customer journey.
Requirements
- Experience: 8+ years of progressive experience in Digital Marketing, Web Operations, or E-commerce, with a proven track record in both B2B and B2C environments.
- Leadership: 4+ years of experience leading multi-disciplinary digital teams (Web, UX/UI, CRO).
- Platform Expertise: Deep, hands-on familiarity with enterprise CMS platforms (Sitecore, Magnolia, WordPress), testing/personalization engines (Optimizely), and UX design tools (Figma).
- Project Management tools (Workfront, Asana, Jira)
- Strategic Execution: Proven ability to balance long-term strategic roadmapping (3-year horizons) with the agile delivery of immediate business needs.
- Project Management: Strong capability in managing complex digital projects, specifically site migrations, re-platforms, or brand mergers.
- Communication: Exceptional presentation and advocacy skills; able to translate complex digital metrics into clear business value for executive stakeholders.
Nice To Haves
- Experience managing digital strategy within a franchise model, home services, or recurring revenue/subscription business.
- Advanced knowledge of technical SEO and its relationship with web architecture during site migrations.
- Agile/Scrum or PMP certification to support complex, multi-team project management.
Responsibilities
- Digital Strategy & Execution Roadmap Ownership: Define, build, and deliver the 3-year digital roadmap across all North American websites while simultaneously driving immediate, in-year e-commerce and web deliverables.
- Brand & Real Estate Custodianship: Oversee the web presence for multiple brands (Commercial and Residential), leading complex, large-scale brand migrations and website consolidations.
- E-commerce, UX & CRO Leadership Buyer Experience Champion: Act as the visionary for the digital buyer journey, ensuring a frictionless, intuitive, and highly converting experience from landing page to checkout or lead submission.
- Team Leadership: Direct and mentor multiple specialized teams: the Commercial Web team, Residential Web team, Customer Portal team, UX/UI team, and Conversion Rate Optimization (CRO) team.
- Conversion & Growth: Drive rigorous CRO methodologies (A/B testing, personalization) using tools like Optimizely to maximize e-commerce revenue and high-quality lead generation.
- Stakeholder Collaboration & Advocacy Cross-Functional Alignment: Partner seamlessly with the Owned and Paid Media teams to support top-of-funnel growth, and work in lockstep with the CRM team to ensure a cohesive, end-to-end customer experience post-conversion.
- Strong partnership with the IT team to work hand in hand to deliver the technical developments required to take the performance of our stack forward.
- Strong partnership with the residential and commercial categories to align the digital roadmap and priorities to the category strategies and growth plans
- Project Management: Effectively manage multiple, overlapping high-stakes projects (e.g., brand migrations, portal launches, CMS upgrades) ensuring on-time and on-budget delivery.
- Digital Evangelism: Serve as a strong, articulate spokesperson for the digital organization. Present digital strategies, performance metrics, and business value to executive leadership and cross-functional partners to secure buy-in and investment.
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
