Senior Manager, Driver Operations, Road Transport US

DSV • Fort Worth, TX

4d • $110,000 - $130,000 • Hybrid

About The Position

The Senior Manager, Driver Operations is responsible for providing strategic and operational leadership for DSV Road Transport's driver operations. This role has accountability for driver workforce performance, leadership effectiveness, safety, service delivery, customer relationships, and operational execution. The Senior Manager leads and develops Driver Operations Managers and other operational leaders, ensuring consistent execution across assigned operations and customer accounts. This position serves as a key liaison between DSV and its customers, building strong relationships, maintaining proactive communication, understanding evolving business needs, and ensuring operational performance aligns with customer expectations and contractual commitments. The role drives continuous improvement, workforce planning, operational consistency, and service excellence while partnering across the organization to support safe, compliant, efficient, and scalable transportation operations.

Requirements

• Minimum of seven (7) years of progressively responsible experience in transportation, logistics, fleet, dedicated operations, or driver management required.
• Minimum of five (5) years of leadership experience within transportation or logistics operations required, including experience leading managers or other operational leaders.
• Demonstrated experience managing customer relationships and communicating with customer leadership regarding operational performance, service expectations, and business needs required.
• Experience with workforce planning, driver recruiting and retention, performance management, operational analytics, and continuous improvement required.
• Strong leadership, coaching, and organizational management skills with the ability to develop managers and operational teams.
• Excellent customer relationship management, communication, and presentation skills.
• Strong business acumen with an understanding of transportation operations, financial performance, and customer service.
• Strong analytical and problem-solving skills with the ability to use data to drive operational decisions and improvements.
• Ability to manage competing priorities and make sound decisions in a fast-paced, time-sensitive environment.
• Demonstrated ability to influence across functions, drive accountability, and achieve measurable business results.
• Proficiency with Microsoft Office Suite, Transportation Management Systems (TMS), ELD platforms, telematics systems, and other transportation technologies.

Nice To Haves

• Bachelor's degree in Logistics, Transportation, Supply Chain Management, Business Administration, or a related field preferred.
• Experience supporting truckload (TL), less-than-truckload (LTL), dedicated transportation, or similar transportation operations preferred.
• Strong knowledge of Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and other applicable transportation regulations.
• Experience leading operations across multiple locations, customer accounts, or complex transportation environments preferred.
• Experience managing operational budgets, forecasting, or financial performance preferred.
• Valid Class A Commercial Driver's License (CDL-A) preferred.

Responsibilities

• Provide strategic and operational leadership for driver operations across assigned locations, customer accounts, or business segments, ensuring alignment with company objectives, customer expectations, and operational priorities.
• Lead, coach, and develop Driver Operations Managers, supervisors, and other operational leaders, establishing clear expectations and accountability for safety, service, driver performance, engagement, and operational results.
• Establish consistent operating standards, leadership practices, and performance expectations across driver operations while ensuring leaders have the resources and support necessary to execute effectively.
• Build and maintain strong relationships with customers, serving as a senior operational point of contact for performance, service delivery, workforce needs, operational challenges, and strategic initiatives.
• Maintain regular and proactive communication with customers regarding operational performance, service trends, staffing, business needs, risks, and opportunities for improvement.
• Lead customer performance reviews and operational discussions, including preparation and presentation of key performance indicators, service metrics, staffing updates, corrective actions, and continuous improvement initiatives.
• Partner with customers to understand current and future transportation needs and translate those requirements into operational, staffing, and workforce strategies.
• Ensure customer concerns and service issues are addressed promptly, with appropriate communication, root-cause analysis, corrective action, and follow-through.
• Monitor operational performance, including driver utilization, productivity, service levels, safety performance, staffing, cost efficiency, and other key business metrics, identifying trends and implementing action plans as needed.
• Provide oversight and direction for driver workforce planning, including staffing levels, recruiting needs, retention strategies, scheduling requirements, and anticipated business growth or changes in customer demand.
• Drive driver engagement and retention strategies by ensuring leaders maintain a positive, accountable, and performance-focused work environment.
• Partner with Safety, Dispatch, Operations, Maintenance, Recruiting, Human Resources, Payroll, Planning, Finance, and other cross-functional teams to resolve operational challenges and support business objectives.
• Ensure driver operations comply with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS), Electronic Logging Device (ELD), and other applicable regulatory and company requirements.
• Partner with Safety and operational leadership to identify compliance trends, address risks, and ensure corrective actions are implemented and sustained.
• Lead and support operational launches, customer implementations, business expansions, technology deployments, process changes, and other strategic initiatives impacting driver operations.
• Identify opportunities to improve operational processes, leadership effectiveness, service quality, driver productivity, customer satisfaction, and cost efficiency.
• Develop and present operational reports, business reviews, staffing analyses, performance trends, and recommendations to senior leadership and customers.
• Support budgeting, forecasting, resource planning, and operational decision-making related to driver operations and assigned customer accounts.
• Serve as an escalation point for significant driver, leadership, customer, service, and operational matters, ensuring timely resolution and appropriate stakeholder communication.
• Participate in strategic planning and business development discussions related to transportation capabilities, customer growth, operational scalability, and workforce requirements.
• Perform other duties, projects, and responsibilities as assigned.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree