FLEX Senior Manager, Distribution Connectivity

Marriott•Bethesda, MD

4d•$48 - $71•Hybrid

About The Position

The Senior Manager, Distribution Connectivity – Digital Tech Transformation Support leads the strategic execution and operational readiness of reservation transformation initiatives for third-party channels as part of Marriott's Digital and Technology Transformation (DTT) program. This role is responsible for overseeing large-scale channel migrations, driving deployment strategy, ensuring operational excellence, and enabling long-term adoption and stabilization across Marriott's global portfolio. As a key leader within Distribution Connectivity, the Senior Manager partners closely with Technology, Deployment, Channel Operations, Revenue Management, Customer Engagement Centers, and external technology providers to deliver scalable connectivity solutions, mitigate operational risk, and drive business outcomes. The role provides leadership across complex, cross-functional initiatives while establishing governance, process improvements, and capability development to support Marriott's next-generation reservation ecosystem.

Requirements

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major or 6+ years’ relevant work experience.
5+ years’ experience working with CRS systems, OTAs, and/or technology partners.

Nice To Haves

Ability to troubleshoot, analyze, and communicate issue details clearly and in real time to various stakeholders.
Experience in a business side role that interreacts heavily with technical teams preferred.
Experience working in a ticketing or incident management environment.
Strong understanding and capabilities utilizing Microsoft Office suite.

Responsibilities

Manage the end-to-end process for product build on third-party channels for migrating and existing hotels, including preparation and processing data extracts from the CRS.
Execute prerequisite technical and operational tasks to support configuration and activation of migrating hotels to the new CRS.
Execute day-of-cutover migration activities for third-party channels.
Support post–go live stabilization efforts, logging production incidents and escalating per defined protocols.
Troubleshoot, identify and resolve production incidents, data issues, configuration gaps, and property concerns for third-party channel connections.
Troubleshoot and resolve ARI and booking errors across third-party channels, ensuring timely escalation and resolution to minimize disruption and maintain partner performance.
Maintain process documentation and training resources to ensure accuracy, consistency, and alignment with evolving workflows and partner requirements.
Proactively identify and implement system and process enhancements to drive efficiency, reduce friction, and improve scalability across operations.