Senior Manager, Digital & Third Party Delivery - Eataly Corporate
About The Position
The Senior Manager, Digital and Third-Party Delivery leads the strategy, execution, and scaling of Eataly’s off-premise digital commerce and delivery operations. You will own the growth and operational health of our digital ordering platforms—including direct channels and 3rd-party marketplaces (DoorDash, Uber Eats, Instacart, etc.)—ensuring seamless customer experiences and maximum unit profitability across all store locations. This includes oversight of our Grocery Retail and Restaurant/QSR delivery programs. Acting as the connective tissue between E-Commerce, Technology, Marketing, Operations, and Store Teams, you will establish standard operating procedures, optimize platform performance, and expand our digital reach.
Requirements
- 5+ years in digital commerce, off-premise strategy, product operations, or marketplace management within retail, QSR, or hospitality.
- Deep knowledge of 3rd-party aggregator ecosystems (DoorDash, Uber Eats, Instacart, Grubhub) and middleware integrations (e.g., Olo, Toast, Square, NCR Voyix).
- Hands-on understanding of retail store operations, order management systems (OMS), inventory workflows, and driver logistics.
- Advanced analytical and financial acumen; proficient with Excel, SQL, or BI tools to turn data into business decisions.
- Proven ability to manage cross-functional partners and field teams without direct authority in a multi-unit environment.
- Bachelor’s degree in Business, Supply Chain, Technology, Operations, or related field (or equivalent experience).
- Ability to work in a hybrid office environment with regular store visits.
- Travel up to 15–20% to Eataly store locations and partner sites as needed.
Responsibilities
- Own relationships, contract terms, commission structures, and service level agreements (SLAs) with 3rd-party delivery service providers (DSPs).
- Drive digital sales volume, average order value (AOV), and conversion rates through marketplace merchandising, sponsored listings, and promotional campaigns.
- Build and standardize in-store operational procedures for digital ordering, including picking, packing, product substitutions, handoffs, and driver wait-time reduction.
- Oversee online catalog management, price integrity, real-time inventory availability, and product mapping across platforms.
- Collaborate with Marketing, Tech/POS, Finance, and store teams to roll out platform enhancements, test new service models, and resolve operational bottlenecks.
- Establish weekly and monthly KPI reporting routines tracking sales, order accuracy, missing item rates, cancellation rates, and customer satisfaction metrics to drive root-cause fixes.
- Develop training materials and field guidance to assist store managers and franchise/store teams with digital adoption and operational adherence.
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
