Senior Manager, Digital Technologies

Wilsonart International•Austin, TX

About The Position

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life. This is a hands-on management position accountable for global web simplification and enhancing the Company’s digital presence. The position works closely with global sales and marketing leaders, product managers, and other management team members to strategize, plan, and deliver web solutions that would meet the Company’s and Customer’s needs (globally and regionally), using appropriate and cost-effective technologies. This is a strategic role that will be a part of the Corporate IT function reporting directly to the CIO.

Requirements

Bachelor's degree Required
10+ years experience
Global experience: in addition to North America, experience in Europe is a plus.
Managing and delivering global solution development initiatives and products.
Experience and expertise in the following products, technologies, and concepts: Web Technologies - Java, Akamai, Amazon Web Services, ATG, Magento, .Net, HTML5, XML, SEO, SEM, Social media, CMS
A hands-on doer capable of working in a fast paced entrepreneurial culture
A team player who can interrelate and operate effectively with peers and other associates
An active listener with superior verbal and written communication skills
Strong analytical and problem solving skills
Self-motivated, energetic, secure, well-grounded individual who possesses integrity and honesty and strives for excellence in all endeavors
Ability to travel internationally 50%

Nice To Haves

AI Technologies – Generative AI, RAG Architecture, Intelligent Automation, Agentic AI will be preferred

Responsibilities

Lead the global program digital commerce solutions, ensuring alignment with corporate strategy and regional business objectives.
Serve as an internal advisor/consultant, sharing and deploying best practices related to global web presence, product and service positioning, digital commerce capabilities, and customer experience technologies.
Collaborate with Sales, Marketing, Product Management, external design agencies, and regional business teams to ensure digital platforms accurately reflect brand and competitive positioning across global markets.
Guide, manage, and deliver innovative web and digital commerce solutions—including products, services, and platform enhancements—to meet evolving global and regional needs.
Develop dashboards and reporting frameworks that provide Sales, Marketing, and leadership with clear insights into web traffic analytics and performance, campaign ROI, customer behavior, and platform utilization.
Provide strategic recommendations to improve revenue processes, customer experience, and operational efficiency through data, automation, and technology enhancements.
Evaluate, design, and manage the enterprise digital solutions architecture across global web, mobile, and e-commerce platforms.
Oversee infrastructure, hosting, web administration, content delivery, and the development of web applications—including online catalogs, configurators, shopping carts, collaboration tools, visualizers, and mobile applications.
Ensure digital platforms integrate effectively with enterprise systems and support scalable, secure, customer-centric experiences.
Develop project plans, define deliverables, and mobilize global and local resources—both internal and external—to drive successful execution.
Oversee all phases of the project lifecycle from inception through deployment, including hand-off to business teams and long-term support.
Identify risks, develop mitigation strategies, monitor progress, reallocate resources as needed, and ensure timely, high-quality delivery of project outcomes.
Lead requirements gathering, process analysis, and system enhancements across digital platforms and sales/marketing technologies.
Oversee application development, testing (unit, integration, UAT), data conversion, integration management, reporting, security/compliance, change management, and user training.
Present program and initiative status to senior leadership, covering priorities, deliverables, risks, schedules, budgets, vendor performance, and technology decisions.
Identify, engage, and manage external partners, including global and low-cost service providers, to support development, design, integration, and operational needs.
Oversee vendor contracts, performance, and alignment with project and platform objectives.
Champion the adoption of generative AI, intelligent automation, and agentic AI capabilities across global digital platforms to enhance customer experience and operational efficiency.
Identify, evaluate, and pilot AI-driven tools and use cases in partnership with Product Management, Marketing, and IT to accelerate digital commerce innovation.
Establish governance and best practices for responsible AI adoption, ensuring solutions remain secure, scalable, and aligned with enterprise data and compliance standards.