Senior Manager, Digital Services Transformation Office

Boeing•Seattle, WA

About The Position

At Boeing Digital Services, we deliver innovative and integrated software solutions that drive value for our aerospace customers. Our team leverages advanced technology and data analytics to develop solutions which enhance operational efficiency and meet the needs of our aerospace customers. We are dedicated to creating intuitive, scalable, and secure solutions that empower customers, partners, and empowered operators to succeed. Join us in creating the future of aviation technology, where your contributions will shape impactful solutions for aircraft customers globally. We are seeking a dynamic and experienced Senior Leader, Digital Services Transformation Office to join our organization in either Seattle, WA or Denver, CO. In this pivotal role, you will spearhead our multi-year transformation journey and roadmap, enabling modernization efforts that will impact a global workforce and customer base. At its core, the Transformation Office exists to be our engine for change. The Transformation Office is the glue and leadership that integrates product, engineering, operations, strategy, and our talent to deliver with pace and evolve in the long-term transformation journey. One of the highest value deliverables the Transformation Office will produce is the roadmap and playbook, ensuring both elements coexist as our ‘North Star’ to establish clear guidance and consistent expectations that unleash mass momentum across Digital Services.

Requirements

7+ years project management skills. Proven experience in managing large-scale projects and programs, utilizing methodologies such as Agile, Lean, or Six Sigma.
7+ years leadership and coaching. Demonstrated ability to lead cross-functional teams, coach leaders, and foster a culture of continuous improvement and high performance.
7+ years effective communication skills. Exceptional verbal and written communication skills, with the ability to convey complex information clearly and engage a diverse group of stakeholders (inclusive of technical teams).
7+ analytical skills. Strong analytical and problem-solving skills, with experience in using complex data and metrics to drive decision-making and measure success.
7+ years of complex stakeholder management. Experience in building and maintaining relationships with senior executives, business partners, and internal/external stakeholders.
7+ years change management expertise. Knowledge of organizational change management principles and practices, with a track record of successfully implementing change initiatives in a global environment.
5+ years in technology and/or Software as a Service (SaaS) sector. In-depth knowledge and expertise in technology and SaaS development.
5+ years in establishing and executing against strategic key performance indicators (KPI’s) that drive business/organizational performance.
3+ years leading organizational transformation initiatives. Proven ability to deliver on roadmaps, business plans, metrics, scorecards, and change management supporting broad-based organizational transformation.
2+ years in formal people management. Inclusive of managing a team of direct reports and dotted-line team members.
Ability to travel up to 40% of the time to both US and Non-US locations (ex: Canada, India, Europe)

Nice To Haves

Bachelor’s degree in: Business Administration, Information Technology, Computer Science Engineering, or another related field. A master’s degree or MBA is preferred
Product management experience in a tech and/or SaaS product base.
Technical proficiency or fluency in software development, with an understanding of modern development practices, programming languages, and tools.
Understanding and fluency in software development methodologies, including Agile and DevOps practices.
Deep understanding of platform development, CI/CD, and automation ecosystems used to enable modernization at scale.
Experience working in or supporting the aerospace industry where a highly regulated environment often drives development and GTM timelines.

Responsibilities

Establish an organizational wide operating rhythm and management system that delivers results backed by continuous improvement.
Operate the transformation scorecard, define delivery KPIs across product, technology, operations, and culture.
Maintain momentum through a structured cadence of rituals. Weekly syncs ensuring alignment across domains and track immediate risks. Biweekly reviews monitoring scorecard metrics and track playbook adoption. Quarterly, convening the broader Digital Services team quarterly into business reviews where product domains align on progress, blockers, and bets.
Run structured feedback loops to gather learning from product teams, platform consumers, capability leads, and leadership. These learnings are used to continuously enhance our playbook and inform new guidance, tools, and templates.
Develop a sustained transformation management system that accounts for operational excellence, KPI’s, organizational performance, and investments to empower our people and teams to move with speed and confidence.
Define governance tools and templates by curating a suite of assets, inclusive of: a portfolio-level transformation scorecard with shared metrics; an operating model self-assessment to help teams benchmark their maturity; phase-gate readiness checklists for scaling product teams; and coach teams to set up charters that align new squads on mission, scope, and success criteria.
Collaborate and partner with finance, product leadership, and enablement teams to understand how investments decisions on whether to “seed, grow, or sunset” portfolio items impact transformation activities
Own and Execute Organizational Change Management (OCM): Leadership Coaching: Equip executives and managers to actively model and reinforce desired behaviors. Change Adoption Strategy: Assess organizational readiness, identify impacts, and design adoption and enablement plans that minimize disruption. Engagement & Support Structures: Build support systems such as Communities of Practice, Immersive Learning (Dojo), and peer coaching to help new practices stick. Communication Alignment: Partner with the communications function to ensure messaging reinforces adoption goals and resonates across audiences. Measurement & Feedback: Track adoption metrics, employee sentiment, and behavioral shifts. Ultimately use these metrics and insights to adjust strategies and ensure change lasts long-term.
Serve as communications and internal marketing champion ensuring transparency, storytelling, and organization-wide engagement are forefront throughout the transformation journey: Share successes, lessons, and progress in clear, engaging ways. Maintain open channels and information channels to keep stakeholders connected. Partner with the OCM function by reinforcing transformation messaging while OCM ensures adoption and behavioral change. Incorporate feedback mechanisms to refine communication strategies and build trust. Distinctly and innovatively leverage storytelling techniques to broadcast Digital Services transformation wins across and down the org as means to sustain momentum.
Delivery management, execution, and coaching: Coordinate and de-risk delivery across cross-functional teams. Remove bottlenecks and coach leaders to apply first principles and lean-agile practices. Coach delivery teams in flow-based, small-batch delivery and continuous feedback practices to help them mature into high-performing and empowered teams. Partner closely throughout Digital Services to ensure execution is paired with adoption and long-term sustainment.
Insight-Driven Instill a culture of continuous improvement grounded in data & insights to steer decisions, adjustments, and long-term success: Provide metrics, dashboards, and insights to track initiative outcomes. Monitor adoption effectiveness (in partnership with OCM) as well as delivery efficiency. Foster a culture of learning, experimentation, and evidence-based adaptation.
Business and technology improvement architect that aligns strategic goals, integration, scalability, and customer experience: Continuously assess current-state architecture and identify gaps. Develop frameworks for iterative scaling and modernization. Align improvements with industry best practices while considering adoption readiness and operational impacts. Enable and coach teams and leaders to continuously assess, adapt, and mature in applying product, technology, and architecture principles and practices.