Senior Manager – Digital Facilities Management Transformation

RTX • Hartford, CT

22h • Remote

About The Position

We are seeking a highly motivated and detail-oriented Applications Analyst to join our Digital Technology team in support of the Global Real Estate function. This role plays a key part in enabling and executing the global real estate strategy through the delivery and support of innovative technology solutions. You will work in a fast-paced, highly visible environment, partnering with business stakeholders and technology teams to drive both large-scale transformations and smaller, targeted enhancements that move our Real Estate Technology Roadmap forward.

Requirements

• Bachelor’s degree in information technology, Business, Computer Science, or related field with +10 years of related work experience.
• 5+ years of experience as an Applications Analyst, Business Analyst, or related role, preferably within a real estate or corporate services environment.
• Strong technical acumen with the ability to work across application platforms, data analytics, and systems integration.
• Proven project management experience: familiarity with Agile or other modern delivery methodologies is a plus.
• Demonstrated ability to analyze complex data sets and provide actionable insights with exceptional communication and stakeholder management skills; able to translate between business and technical audiences.

Nice To Haves

• Experience working with real estate management systems (e.g., Service Now, Archibus, Commputerized Maintenance Management Systems, Building Management Systems, etc).
• Knowledge of real estate operations, lease administration, facilities management, or capital project delivery.
• Familiarity with tools such as Power BI, SQL, Excel, JIRA, or ServiceNow.

Responsibilities

• Serve as a liaison between the Real Estate function and IT, understanding business needs and translating them into technical requirements and solutions.
• Support the implementation and optimization of real estate platforms and tools.
• Lead or contribute to project planning, execution, and delivery across multiple real estate initiatives.
• Collaborate with cross-functional teams including vendors, technical teams, and business stakeholders to deliver technology solutions on time and within scope.
• Collaborate with architects and system experts to develop and maintain technical documentation, workflows, and training materials.
• Provide day-to-day application support and troubleshoot issues, ensuring system stability and reliability.
• Establish and enforce data governance practices to ensure the accuracy, consistency, and integrity of real estate data across all systems and processes.
• Analyze and interpret real estate data to provide insights and support strategic decision-making.
• Identify opportunities for process improvement and digital enablement within the real estate domain.
• Develop and maintain strong relationships with vendors to ensure alignment with organizational goals and performance expectations.
• Monitor vendor performance through regular evaluations, performance metrics, and compliance with contractual agreements.
• Ensure timely resolution of vendor issues, including quality, delivery, or service concerns.
• Travel as needed.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level