Senior Manager, Digital Product Enablement

RBC • Toronto, ON

9d • Onsite

About The Position

The WMC Digital Product Enablement team is instrumental in the successful delivery of products, supporting product owners and cross-functional teams through the end-to-end process, from a defined product strategy through to GTM (go to market) launch plans. This position will focus on the strategic enablement and product development process. Working in partnership with digital product owners, business and domain experts, you will support cross-functional teams to clearly define and solve complex business problems, understand and advocate for user’s needs, and support delivery and GTM teams towards successful and timely digital outcomes.

Requirements

• University degree, preferably MBA, business acumen, strategic thinker
• Minimum 5 years of experience in a digital product environment
• Demonstrated experience working effectively with multiple stakeholders, and agile cross-functional teams, including technology, design and business partners
• Strong understanding of modern digital product development practices
• Excellent communication and listening skills
• Experience of delivering qualitative research methods and insights

Nice To Haves

• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key stakeholders.
• Strong organizational, analytical and time management skills
• High degree of PC literacy and experience using industry standard software (i.e. Word, Excel, PowerPoint, Mural, Asana.)
• Financial Institution experience, wealth management experience

Responsibilities

• Work horizontally across several expert domain areas, ensuring clear cross-functional communication and collaboration in our end-to-end process.
• Be experienced/well-versed in strategy, business, qualitative research, and digital product development to support in a variety of subject areas across the delivery process.
• Support digital product owners to share journeys and roadmaps, connecting the overview of digital developments planned for our Advisors and Clients
• Work closely with strategy and digital product owners/managers to support the refinement of product strategies, including business outcomes, OKR’s, KPI’s, roadmaps, validation research, and ensuring cross functional delivery teams are informed for resourcing/scheduling purposes.
• Model, support, and coach best practices for an agile approach to digital development
• Work closely with change enablement colleagues to support their GTM (go to market) strategies for our digital product launches. This may include pilot planning and research support activities.
• Work closely with communication and training partners to build and test a shared process model that seamlessly connects GTM planning to the development process.
• Work closely with product owners and data analytics to ensure we are considering the appropriate data collection/feedback mechanisms for product pilots, launches and post-launch data collection.
• Be instrumental in user engagement planning, to ensure product owners engage the voice of their users and other stakeholders appropriately across our eco-system of digital development.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees