Senior Manager, Digital Product Delivery

CIBC•Toronto, ON

4d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. The Digital Product Delivery team is responsible for building, maintaining, and enhancing digital banking (mobile, online) and our eCRM platform with capabilities that address business objectives and ensure an optimal client experience. Reporting to the Chapter Lead, you’ll partner closely with the Product Owner in leading & developing the vision for the product iterations, being a voice of the client when establishing priorities, understanding needs of various stakeholders (line of business, legal, risk, security, finance) and ensuring alignment across the product team for each iterations. You continuously enhance delivery practices by identifying improvement opportunities, introducing scalable ways of working, and coaching teams to strengthen backlog quality, delivery effectiveness, and cross-squad execution. You demonstrate strong leadership, strive for collaborative environments and are able to balance assertion and patience along with perseverance.

Requirements

5-7 years of experience in digital product delivery or a Product Owner role.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You’re a data-driven problem solver. You’re passionate about enabling high-quality digital delivery through establishing strong requirements and solution integrity.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
Analytical Thinking
Business Effectiveness
Client Service
Communication
Detail-Oriented
Process Improvements
Professional Presentation
Relationship Management
Teamwork

Responsibilities

Lead refinement sessions and maintain a prioritized Product Backlog – Introduce advanced story slicing & refinement techniques to continuously maintain user story readiness, surface dependencies, flag & remove blockers. Coaching teams on effective story slicing, prioritization, and delivery readiness
Develop & refine user stories and collaborate on product requirements - Using best practices, curate user stories with testable acceptance criteria. Setting standards and guiding cross-functional partners in creating clear, testable, scalable delivery artifacts. Continuously elevate the quality of user stories and product requirements.
Influence delivery outcomes across complex initiatives - Managing competing priorities, optimizing release planning, and maximizing enterprise ROI in collaboration with technical leads & PMs
Ensure each iteration delivers expected result - Monitor project scope, schedule, budget, and releases, and support in creating the best ROI on the development effort with the project manager and technical leads
Drive end-to-end solution integrity– Connecting business needs and enterprise architecture across multiple squads and delivery states closely with solution design teams and BSA defining clear functional specs and translating business requirements into target state
Serve as the internal/external subject matter expert on the product - Act as the lead for product related questions working with senior stakeholders including business controls, change management, technology and release management
Lead testing and release readiness for complex initiatives - Ensure testing of product capabilities and features during release (Including Pilot and UAT testing), recommend testing signoff to the Product Owner
Strengthen delivery governance and compliance practices - Embedding regulatory requirements into delivery patterns ensuring they support audit requirements while ensuring agile excellence

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development