Senior Manager - Digital Product (AI)

CVS Health•Woonsocket, RI

2d•$118,450 - $284,280

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As the Senior Manager, Digital Product (AI) you will own key products within CVS Health App’s open platform benefits experience. This team operates as a startup in an enterprise model and is leading one of the company’s top digital initiatives—a consumer engagement platform that spans CVS Health, Caremark, Aetna and external partners. In this role, you will lead the development and launch of major client integrations across functionality including core health plan information and benefits functionality. You will serve as both the product lead and subject matter expert, driving the creation, rollout, and evolution of digital experiences that improve member engagement and deliver value across stakeholders. You will collaborate closely with product, engineering, design and partner organizations while expertly navigating complex internal ecosystems. The ideal candidate is a forward-thinking leader with a passion for solving complex problems and bringing innovative digital experiences to market. Now is an exciting time to join this team and contribute to the future differentiator of CVS in the marketplace!

Requirements

7+ years of product management / product owner work experience.
A proven track record of 7+ years in defining and executing product roadmaps and strategies for large-scale consumers or B2B digital products, showcasing the ability to align product vision with business goals.
Over 7 years of experience in leading and collaborating effectively with engineering and design teams to deliver customer-centric solutions, ensuring product viability and value.
Strong analytical skills with 7+ years of experience in leveraging data and customer insights to drive prioritization, measure outcomes, and influence key stakeholders effectively.
A minimum of 5 years of experience working in an agile environment, with a demonstrated ability to lead decentralized teams.
5+ years of experience using tools such as Jira, Confluence, Figma, Tableau, and Agile methodologies
3+ years of experience with collaborating and presenting in an executive environment.
2+ years of direct experience with Artificial Intelligence (AI) and/or Machine Learning (ML)

Nice To Haves

Excellent interpersonal, organizational, written, and verbal communication and presentation skills.
Experience leading PBM and/ or Healthcare digital products.
Senior level business acumen and analytical skills.
Demonstrated ability to navigate and resolve complex problems, cross-functional dependencies and adhere to regulatory requirements.
Deep curiosity – proactively identifying issues through customer research and metrics monitoring.
MBA or advanced degree.

Responsibilities

Contribute to the development of the product vision, strategy and roadmaps for the CVS Health App’s open platform benefits experience.
Lead the end-to-end product lifecycle from ideation through launch and continuous improvement.
Translate customer problems into actionable deliverables including features and detailed requirements, and manage through backlog refinement, prioritization, and user acceptance testing (UAT).
Ensure digital products deliver intuitive, seamless, and best in class user experiences through user-centric design principles.
Keep a close pulse on the voice of the customer while translating qualitative and quantitative analysis into sound digital solutions.
Build and maintain relationships with key stakeholders including healthcare providers, patients, internal teams, and leaders to ensure alignment and gather feedback.
As part of continuous planning model, foster a culture of continuous discovery, experimentation, and evidence-based decision-making.
Regularly report on OKRs, roadmaps, and progress toward year-end goals, providing product and scorecard updates to business and technology leadership at the VP and Executive levels.
Identify efficiencies to accelerate time-to-value for customers in agile ceremonies and overall product delivery.
Support the design and delivery of AI-powered assistant features, including conversational chat and proactive recommendations
Help identify opportunities to use AI to simplify and improve the customer experience