Senior Manager - Digital Portfolio Management Operations & Communications

American Express•Phoenix, AZ

7h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Role: As a Senior Manager of Cross Portfolio Operations and Communications within the Lean Portfolio Management (LPM) team, you will be the driving force behind effective communication, stakeholder alignment, and process & operational excellence across our technology portfolios. You will synthesize complex portfolio operations into clear, actionable communications, ensuring our iterative and annual planning processes run smoothly and our teams are equipped to deliver on strategic priorities. You will craft compelling narratives and executive-ready presentations to articulate processes, performance, and opportunities, ensuring stakeholders are informed and engaged to deliver on strategic priorities.

Requirements

6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations.
Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field.
Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space.
Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations.
Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization.
Experience managing SharePoint sites, Confluence Pages, Square pages, and distribution lists.
Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving.
Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement.
Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables.
Excellent at fostering strong partner relationships and resourceful in nature.
A positive, can-do attitude and a sense of humor!

Nice To Haves

Proficient in Excel and ability to quickly synthesize large data sets to extract core data & metrics for story building and deck creation.
Familiarity with portfolio management tools (Clarity/The Hub), TBM practices (Apptio), and analytics platforms (Power BI).
Experience designing and delivering training programs and leading process improvements across large organizations.

Responsibilities

Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels.
Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar.
Develop and deliver training materials to ensure all partners are informed on operations & deliverables, engaged in our processes, and accountable for key actions.
Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams.
Conduct retrospectives and feedback sessions to drive greater process enhancements.
Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels.
Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations.
Create executive-level materials using advanced design principles and strategic use of white space.
Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision.
Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized & stored in core libraries/communication channels.
Adopt RCSA & SDLC standards to LPM processes & operations. Ensure continual adherence to RCSA & SDLC standards, governance controls, actions, and updates.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities