Senior Manager - Portfolio Management

American Express•Phoenix, AZ

6d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management. The Senior Manager Portfolio Management will lead portfolio reporting working with senior Technology and business leaders to manage LOB Investment Portfolios and Operating Expense plans with a strategic focus on investment optimization. The successful candidate will have deep investment analytics and financial management experience, relentless attention to detail, executive presentation experience, and the ability to build and leverage positive relationships across diverse teams and partners. This position goes beyond traditional financial analysis and portfolio management, requiring advanced tool proficiency and experience optimizing processes to deliver actionable insights through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance. We are seeking a highly organized, change-minded, top performer with effective communication skills and an ability to challenge the status quo and thrive in a fast-paced environment.

Requirements

Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.
Extensive Data Analytics and Financial modeling experience with advanced technical skills including but not limited to Apptio, Jira, Power BI, advanced Excel, General Ledger, and Amex AI tools (including ChatGPT and Copilot).
Skilled in evaluating and analyzing project portfolios to assess strategic alignment, performance, financial health, and value contribution.
Demonstrated experience leveraging analytics to drive decision-making by synthesizing and visualizing data, then communicating actionable insights through clear, audience-tailored narratives.
Strong relationship building with the ability to collaborate, influence and inspire others at all levels of the organization.
Ability to continuously identify improvement opportunities and implement solutions to optimize processes and systems to improve productivity, financial accuracy, and data quality.

Nice To Haves

Ability to execute and maintain high performance under tight timelines and competing demands.
Superb written and verbal communication; advanced or expert PowerPoint and visual presentation skills.
5+ years of Portfolio or Program Management experience, in a large technology organization with a working knowledge of software development processes and Agile methodologies.
Flexible and adaptable; ability to thrive in ambiguous situations with limited leadership oversight.
Expresses intellectual curiosity with an aptitude and passion to challenge the status quo and problem solve.
Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure Operating Expense and LOB Spend targets are achieved.

Responsibilities

Partners with the Portfolio Director to monitor and track portfolio performance against delivery, cost, budget, resource allocation, forecast, schedule, and quality targets, ensuring the successful execution of the portfolio of tech projects
Identifies and addresses resource capacity risks that may affect delivery priorities, proactively managing potential impacts on project timelines and milestone delivery
Takes ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio – leveraging data analytics and insights to gather and formulate status updates and escalating delivery risks when needed.
Collaborates closely with finance teams to ensure alignment of budgets, actuals, and forecasts, maintaining financial accuracy and supporting budget management
Plays key role in driving continuous improvement of portfolio processes, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness
Builds strong partnerships across technology, product, finance, and business stakeholders to maintain and deliver against technology roadmaps and promote awareness of key decisions.
Develops recommendations by connecting the dots between seemingly disparate conversations, workstreams, and data, while also synthesizing feedback.
Enables Executive leadership decision making through development and presentation of metrics and actionable insights covering areas of operations, delivery, finance and business.
Drives change management needs while enabling process and tool improvements.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities