Senior Product Manager, Product Operations and Portfolio Management

ampliFI Loyalty Solutions•Naperville, IL

2d•$95,000 - $105,000•Hybrid

About The Position

Overview The Senior Product Manager, Product Operations and Portfolio Management professional is a highly skilled, strategic, and execution-focused individual responsible for driving operational excellence, business alignment, and performance accountability across the product portfolio. In this capacity, the role serves as a key partner to Product Strategy, Product Management, Client Delivery, Finance, Marketing, Analytics, and Technology leadership, ensuring that strategic initiatives are translated into actionable operational plans. The role also oversees the development, tracking, and monitoring of critical internal OKRs and KPIs, as well as external and client-facing performance metrics, while managing vendor partnerships and monitoring Service Level Agreements (SLAs) to ensure quality and compliance. This is a high-impact, business-led, product-centric role suited for a strong executor who excels at bringing structure, organization, accountability, and momentum to complex initiatives.

Requirements

Bachelors degree required, advanced degree a plus.
5- 7+years of product management, business analysis, or related experience, ideally within loyalty, rewards, payments, or financial services.
Hands-on experience in writing user stories, test cases, detailed requirements, and acceptance criteria.
Demonstrated ability to conduct end-to-end testing (unit and client acceptance) for product features.
Strong customer-facing skills to gather requirements, clarify needs, and translate them into actionable deliverables.
Understanding of financial services and processor-level ecosystems (e.g., issuer processing, settlement, payment flows).
Familiarity with UI/UX design processes and building consumer-facing digital experiences.
Analytical and detail-oriented with strong technical aptitude.
Experience with agile methodologies and backlog management.
Strong written and verbal communication skills.
Project execution and delivery leadership
Requirements definition and use-case development expertise
Portfolio organization and prioritization discipline
JIRA and Agile workflow management
Data-informed decision-making
Cross-functional influence and partnership
Operational readiness, accountability, and follow-through
Strong communication and documentation capabilities
Passion for consumer-first experiences in loyalty and payments
Innovative thinker with the ability to contribute new ideas and enhancements
Comfortable working in a fast-paced, matrixed environment with multiple priorities
Exposure to AI, Machine Learning, or personalization use cases in consumer engagement
Collaborative team player with the ability to influence without direct authority

Responsibilities

Portfolio & Product Planning & Alignment Own day-to-day support of portfolio management activities across products, platforms, and client programs
Maintain detailed, accurate portfolio documentation including scope, priorities, dependencies, risks, sequencing, and decisions
Ensure the portfolio backlog remains organized, current, and aligned to strategic priorities
Support prioritization sessions, roadmap planning, and cross-functional reviews with data, documentation, and recommendations
Project Management & Execution Discipline Act as a hands-on business project lead for assigned initiatives, ensuring discipline in timeline management, dependencies, deliverables, and escalation
Build and maintain detailed project plans, milestone tracking, workback schedules, risk logs, and action-item registers
Drive follow-up, accountability, and closure of assigned tasks and deliverables
Ensure governance, process adherence, and documentation standards are consistently followed
Requirements & Use-Case Development Lead the development of business and functional requirements, use cases, workflows, acceptance criteria, and success metrics
Translate ambiguous or high-level inputs into clear, structured, actionable documentation
Partner with Product, Client teams, Finance, Risk, Data & Analytics, Marketing, and Technology to validate requirements
Support UAT planning, test case definition, and business validation
Data & Analytics Partnership Partner closely with Data & Analytics to support KPI development, reporting needs, and insight generation
Translate portfolio and product questions into clear analytical and reporting requirements
Ensure metrics and reporting align with Finance, Product, and Analytics standards
Use data to identify trends, risks, bottlenecks, and opportunities within the portfolio
Support interpretation and communication of insights for business decision-making
Vendor & Partner Coordination Support tracking of vendor deliverables, milestones, and SLA commitments
Prepare materials for partner business reviews and escalation discussions
Track and follow up on action items, risks, and remediation efforts
Operational Excellence & Issue Coordination (Business-Led) Act as a business-side coordination point for production and portfolio-related issues
Partner with Technology to communicate business impact, urgency, and status
Ensure incident documentation, follow-ups, and lessons learned are recorded and shared
Design and implement scalable operational frameworks to streamline workflows between Product, Sales, Marketing, and Customer Success teams.
Audit existing business processes to identify bottlenecks; drive continuous improvement initiatives that enhance speed-to-market and operational efficiency.
Establish governance standards for project execution and documentation to ensure consistency and quality across the organization.
Communication & Stakeholder Engagement Prepare concise, structured, executive-ready materials including status reports, dashboards, and summaries
Support communication for launches, incidents, and portfolio decisions
Maintain strong, proactive relationships with cross-functional stakeholders

Benefits

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment