Director, Product Management - Portfolio Manager

Mastercard•New York, NY

About The Position

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. Mastercard Developers is the one front door for Mastercard’s partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions Are you a product manager who wants to work for a company that offers above and beyond benefits, including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us! We are looking for an experienced product manager to join our Developer Experience team to lead a new Portfolio Management function. In this role you will function as a Solutioning and Client Success Partner, embedding directly within high-impact programs and API products. By understanding each product’s customer journeys, onboarding flows, KPIs, and operational rhythms, you will serve as a strategic bridge between product execution and enterprise enablement. With this knowledge and alignment, it will allow us to: • Shape and prioritize our roadmap based on customer insights. • Accelerate adoption of Mastercard Developer capabilities to deliver a self-service and end-to-end customer experience • Drive measurable improvements in product performance and onboarding time. • Support evolving goals through sustained and effective collaboration.

Requirements

Advanced customer solutioning experience, collaborating with customers to deliver the best customer experience.
Effective communication skills, attention to detail and ability to function independently with competing demands.
Advanced skills in analysis, requirement gathering and documentation writing.
Has demonstrated consistent success collaborating with partners across other functions in support of a product’s go-to market strategies.
Initiative-taker and willing to take on challenging opportunities.
Experience working with data and developing preliminary product enhancement recommendations, using SQL is a plus.
Strong history of contribution to identification of innovative product features by drawing insights from competitor market data
Strong understanding of developer ecosystems, APIs, and modern software development practices.
Proven experience in developer experience, platform strategy, or related leadership roles.

Responsibilities

Drive the creation of our newly formed Portfolio Management team’s charter.
Lead internal communications and leadership updates on progress across the team.
Develop a framework and process to track progress and measure success.
For key business units and API products, define the customer journeys, onboarding flows, KPIs, and operational rhythms to identify and execute on an improved onboarding and customer experience.
Document and consolidate new features and capabilities required to achieve improved onboarding and customer experience for the API products you are working with.

Benefits

paid parental leave
flexible work hours
gift matching
volunteer incentives
insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement