Senior Manager, Digital Merchandising Planning & Operations

Versant•Universal City, CA

8d•$110,000 - $125,000•Hybrid

About The Position

The Senior Manager, Digital Merchandising Planning & Operations will serve as the operational hub for Fandango's Digital Merchandising organization, helping coordinate and communicate merchandising and promotional activity across Fandango's Streaming and Ticketing platforms. This role is responsible for building and managing the systems and processes that bring Fandango's merchandising and promotional calendar to life—creating clarity across campaigns, platforms, teams, timelines and priorities. The Senior Manager will build and improve production and communication workflows across multiple areas of the Fandango business, including AVOD, TVOD and other emerging priorities; track key milestones and dependencies; and develop clear, executive-ready materials that detail upcoming plans and priorities. A key focus of the role will be identifying and implementing new ways to use AI, automation and emerging productivity tools to modernize how the Digital Merchandising team organizes, communicates and executes its work. This person will be encouraged to experiment with new approaches, build smarter workflows and identify opportunities to replace manual or fragmented processes with more efficient and scalable systems. The ideal candidate is an exceptional organizer, systems thinker and communicator who enjoys creating order from complexity. They are highly skilled at designing processes and workflows, comfortable working across multiple teams and priorities, and adept at turning large amounts of information into simple, useful tools and compelling presentations. Deep merchandising experience is not required. Success in this role will depend more heavily on outstanding project management, systems thinking, communication and operational skills, combined with an interest in entertainment and digital consumer experiences.

Requirements

5+ years of experience in project or program management, marketing operations, integrated marketing, content operations, digital media, business operations or a related field.
Exceptional organizational and project management skills, with demonstrated ability to manage multiple concurrent initiatives, stakeholders, deadlines and dependencies.
Demonstrated experience building or improving workflows, calendars, trackers, databases or other systems used to coordinate complex work across teams.
Advanced proficiency with collaborative planning and productivity tools such as Airtable, Asana, Google Sheets or comparable platforms.
Hands-on experience using generative AI or AI-enabled productivity tools to improve workflows, organization, analysis, communication or execution, with an interest in continually exploring new applications as the technology evolves.
Strong presentation skills and demonstrated ability to create polished, executive-ready presentations and planning materials using PowerPoint, Google Slides or similar tools.
Strong written and verbal communication skills, with the ability to synthesize complex or incomplete information into clear, concise and actionable materials.
Experience working cross-functionally and building productive relationships with stakeholders across different disciplines and levels of an organization.
Ability to operate independently, establish structure in ambiguous situations and proactively identify what is needed to move work forward.
Strong attention to detail combined with the ability to understand broader business priorities and maintain a big-picture view across multiple initiatives.

Nice To Haves

Experience designing or implementing AI-enabled workflows, automations, knowledge-management systems or other solutions that improve how teams organize information and manage complex work.
Experience designing sophisticated workflows or connected systems using tools such as Airtable, Asana, Google Workspace, Microsoft 365 or comparable platforms.
Experience in entertainment, streaming, digital media, e-commerce, ticketing, content programming, merchandising or a related consumer-facing business.
Familiarity with digital merchandising, campaign management, content promotion or related disciplines.
Strong visual communication instincts and an ability to make complex plans easy to understand at a glance.
Passion for film, television, entertainment and evolving digital consumer experiences.
Bachelor's degree in Business, Marketing, Communications, Media or a related field.

Responsibilities

Build, manage and continually improve workflows and organizational systems that support the development, execution and communication of merchandising and promotional campaigns across Fandango's Streaming and Ticketing platforms.
Maintain a comprehensive view of upcoming merchandising and promotional activity across AVOD, TVOD and other business priorities, providing visibility into campaigns, launches, seasonal moments, key dates and dependencies.
Coordinate timelines, deliverables, dependencies, approvals and stakeholder inputs for merchandising and promotional initiatives from initial development through execution.
Develop polished, visually compelling presentations that bring merchandising, content, and promotional plans to life for internal stakeholders and leadership.
Translate inputs from multiple teams and sources into clear, consolidated plans that provide stakeholders and leadership with a shared understanding of upcoming activity.
Develop and implement AI-enabled workflows and organizational systems that streamline processes, synthesize inputs from multiple sources, automate repetitive work, improve documentation and reporting, and make information easier to access and act upon.
Explore emerging AI, automation and productivity technologies and identify practical opportunities to apply them to Digital Merchandising workflows.
Partner closely with teams across Fandango, including Product, Marketing, Creative, Analytics, Programming and other business functions, to coordinate initiatives, gather inputs and identify dependencies or conflicts.