Senior Manager, Delivery & Support

Carnival Corporation•Miami, FL

7h•Hybrid

About The Position

The Sr. Manager, Delivery & Support manages a large technical team responsible for building, maintaining, and supporting a portfolio of software applications for multiple lines of business. The teams may consist of onsite, offsite, and/or offshore resources. Responsibilities include leading multiple development teams, managing project timelines and resources, ensuring stakeholder satisfaction, and maintaining adherence to quality standards. This role is responsible for client relationship management for one or more business sponsors in areas of the business as assigned. Ensures projects are completed within committed time and budget and are effectively integrated with other applications or systems. Responsible for establishing implementation and support policies, standards, and procedures meant to ensure the quality, compliance, and long-term sustainability of software developed.

Requirements

Bachelor's Degree in information technology, computer science, or related field or related equivalent work experience
Strong leadership in third party and office system integrations.
Proven ability to lead organizational change initiatives supporting AI adoption and digital transformation
Excellent knowledge of software development interdependencies including infrastructure needs.
Expert level understanding of the software development lifecycle, of Quality Assurance techniques using source code control repositories, and n-tier debugging & testing.
Excellent knowledge of migrating apps to the cloud and containerization.
Excellent knowledge of DevOps processes
Business domain expertise and associated systems used within the specific portfolio.
Ability to lead others through critical thinking, strategic thinking, creative problem solving, and root cause analysis.
Proven experience managing third-party vendor relationships
Ability to lead others through changing priorities and deadlines.
Highly analytical and detailed oriented with a strong business sense.
Ability to manage projects, tight deadlines, prioritize workload, and achieve effective results through others.
Ability to build trusting relationships with business leaders.
Ability to write comprehensive and concise technical reports and presentations to be consumed by non-technical individuals.
Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including executive management.
Excellent communication, team building, conflict management, and organizational skills.
Proven track record of working collaboratively with cross-functional teams to achieve common goals and drive results.
Proficiency in MS Office.
Proven ability to quickly learn and teach new technologies and concepts.
Demonstrated capability in managing team dynamics.
8+ years experience leveraging AWS/Azure Cloud platforms and application development plus sustainment
8+ years experience with Advanced Software Lifecycle/Development experience with .Net, Java, React, Angular, JavaScript, and Wireless technologies
8+ years experience with Architecture, Design, Development, Devising/Implementing Frameworks Support Services
8+ years experience with Oracle, SQL, NoSQL, Document, and Distributed Database
8+ years experience using monitoring technologies such as Dynatrace, AppDynamics, and Oracle OEM to extrapolate insights around performance exceptions
8+ years experience working with Linux and Virtual Machine technologies
8+ years experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.)
8+ years experience developing strong vendor relationships, authoring SOW’s, and managing accountability
8+ years experience providing oversight for technology operations; measuring performance, meeting SLAs, improving quality, and driving down incidents
8+ years experience successfully leading cross-functional teams to successful delivery
8+ years experience directly managing staff and providing oversight to a team of professionals
8+ years experience planning and delivering large-scale initiatives
5+ years experience working in Travel application development with GDS’s such as Sabre/Amadeus plus direct integrations into Airlines/Hotels Booking Systems
5+ years experience understanding of industry trends as well as successful strategies and product roadmaps
5+ years experience creating, documenting, and executing technology strategies that align with business goals & objectives
5+ years experience administering Budgets; Monitoring Expenses; Authorizing Payments; Securing Equipment/Goods.
3+ years Supporting KPI tracking and overseeing feature delivery performance

Nice To Haves

Project Management Certification (PMP, Agile, CSM)
.Net or Oracle Cloud Certifications
Apex
JAVA certification
Information Technology Infrastructure Library (ITIL)

Responsibilities

Overseeing resources through hiring, training, development, performance management, and annual reviews.
Assigning work, having regular touchpoints, and ensuring individuals have the tools and resources to successfully complete assigned tasks.
Communicating performance goals and expectations, and proactively providing feedback.
Building a cohesive, highly motivated team by mentoring, coaching, leading by example, and fostering a culture of innovation, collaboration, and continuous learning.
Reinforcing the Carnival culture and ensuring the team complies with all company regulations and audits.
Communicating with internal stakeholders, senior management, and vendors.
Preparing and presenting status reports and proposals.
Addressing inquiries, risks, and issues in a timely manner.
Hiring and overseeing the management and performance of vendors and third-party service providers.
Ensuring invoices are paid on time and holding vendors accountable to deliverables and timelines.
Establishing departmental and project budgets, managing expenses, and time reporting, and creating accurate forecasts.
Facilitating the procurement of software and services needed by the team.
Collaborating to develop and execute strategic plans.
Planning, leading, and managing strategic projects and initiatives with cross-functional teams.
Defining objectives, establishing priorities, and allocating resources to meet goals.
Supporting project teams, key stakeholders, and management for successful delivery that meets business objectives and ROI.
Ensuring systems comply with security policies and regulatory requirements.
Proactively embedding security measures into the development process, including monitoring for threats, responding to incidents, and implementing security protocols.
Partnering closely with all technology areas, aligning plans.
Overseeing the design and development of technology solutions to support business needs for the assigned portfolio.
Responsible for the visioning, strategic planning, architecture, development, and sustainability of solutions for the assigned portfolio.
Identifying, engaging, and brokering appropriate talent to deliver and sustain solutions.
Orchestrating across teams (internal and external) at senior levels to drive engagement, manage risks, and ensure success.
Ensuring alignment to business demands and business roadmaps through active collaboration with business units.
Communicating and liaising with business partners to ensure efficient delivery of high-quality solutions.
Developing and delivering executive-level presentations to both business and IT leadership on topics related to the assigned portfolio and related technologies.
Collaborating with Enterprise Architecture and Infrastructure Teams to build, communicate, and execute technology strategies.
Defining and developing the future technology and architecture strategy for the assigned portfolio.
Staying abreast of the latest technologies, exploring their applicability, testing solutions, and integrating them where appropriate.
Following established IT processes (i.e. ITIL, PRRB, ATR, etc.) and working across teams to improve internal processes.
Collaborating across teams to share ideas and best practices.
Fostering a culture of continuous improvement within the team, encouraging feedback and implementing process enhancements.
Evaluating methodologies, tools, and practices to identify areas for improvement and implement best practices.
Ensuring the team remains innovative and competitive.
Ensuring IT incidents are appropriately and quickly resolved through a process for identifying, investigating, and resolving recurring major issues to minimize business impact.
Ensuring Root Cause Analysis (RCA) is performed on priority incidents and plans are implemented to prevent recurrence.
Monitoring configurations across multiple installations to ensure standardization where appropriate.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program