Senior Manager, Delivery - Process Improvement
About The Position
Argano's Business Consulting practice partners with organizations to design, optimize, and transform how work gets done — end to end, across functions, and across the entire value chain. As a Senior Manager of Process Improvement, you will lead complex engagements that deliver measurable operational outcomes by redesigning the processes that connect strategy to execution. This is a senior client-facing leadership role. You will own the delivery relationship with client business leaders and project sponsors, lead end-to-end process assessments and redesign initiatives, and serve as a subject matter authority across multiple functional domains — from customer order management through fulfillment, finance, procurement, HR, and operations. Your engagements will not be limited to a single function: you will be expected to see and design across the full value chain. You will also play an active role in building Argano's practice capabilities — developing methodologies, tools, and the next generation of process improvement talent. Typical engagements span process maturity assessments, operating model redesign, integrated planning transformation, and enterprise process harmonization — across a range of industries and enterprise environments.
Requirements
- 10+ years of experience in process improvement, management consulting, or operational leadership roles — with demonstrated scope across multiple business functions
- Proven ability to lead end-to-end process assessments and redesign engagements — not limited to a single function or department
- Experience in a Manager-level or above role within an operational organization, or equivalent experience as a process improvement or management consultant
- Deep knowledge and demonstrated results in at least two functional process domains (e.g. O2C, P2P, S&OP/IBP, R2R, H2R, or supply chain execution)
- Experience facilitating cross-functional workshops with senior stakeholders across Sales, Operations, Finance, Procurement, and/or HR
- Demonstrated experience leading teams of four or more people in a consulting or operational environment
- Strong analytical capabilities — proficiency in data analysis, process modeling, statistical analysis, and BI tools (Excel, Alteryx, Python, SQL, Tableau, Power BI, or equivalent)
- Ability to communicate complex, cross-functional process topics clearly to executive, operational, and technical audiences
Nice To Haves
- Experience supporting or working alongside enterprise technology implementations — ensuring process design drives system configuration, not the reverse (system agnostic — SAP, Oracle, Workday, Microsoft, or other platforms)
- Familiarity with process improvement and optimization methodologies: Lean, Six Sigma, Theory of Constraints, BPM, or equivalent
- Experience with process mapping and mining tools (Signavio, Celonis, Visio, Lucidchart, or equivalent)
- Knowledge of end-to-end process reference frameworks: APQC PCF, SCOR, DCOR, or industry-specific models
- Experience developing investment business cases with quantified ROI, value-at-stake, and sensitivity analysis
- Background working across multiple industries — manufacturing, consumer goods, retail, chemicals, life sciences, financial services, or industrial preferred
Responsibilities
- Partner with Engagement and Project Managers to translate high-level plans into detailed delivery workplans and inventories of required deliverables
- Apply Argano's LIFT delivery methodology and incorporate key learnings from prior engagements to build approaches uniquely fitted to each client situation
- Establish strong working relationships with client business leaders, project sponsors, and functional stakeholders across multiple departments
- Lead blueprint and design sessions to develop seamless, integrated solutions that cross functional and organizational boundaries
- Manage delivery across one or more concurrent client engagements — maintaining quality, pace, and client confidence throughout
- Lead current-state process discovery and documentation across multiple functional domains — mapping how work actually flows end to end, not just within individual functions
- Identify process fragmentation, handoff failures, redundancies, and control gaps across the full value chain — from customer demand through delivery, invoicing, and support
- Design future-state processes that are integrated across functions, optimized for the client's business objectives, and sized appropriately for the organization's maturity
- Benchmark client processes against industry best practices and reference frameworks (e.g. APQC PCF, SCOR, DCOR, or industry-specific models) to identify gaps and prioritization opportunities
- Facilitate cross-functional workshops that bring together stakeholders from Sales, Operations, Finance, Procurement, HR, and IT to co-design integrated solutions
- Develop process documentation including end-to-end process maps, SOPs, RACI frameworks, handoff protocols, and governance models
- Lead supply chain and decision analysis to identify and size improvement opportunities across planning, logistics, distribution, and fulfillment
- Guide statistical analysis, financial modeling, and process optimization work to quantify and build the investment case for client action
- Develop process improvement roadmaps with initiatives prioritized by value, effort, interdependency, and organizational readiness
- Design governance frameworks and operating models that sustain process improvement after the engagement concludes
- Leverage analytics and business intelligence tools to develop data-driven insights and performance benchmarks for clients
- Actively contribute to the development and refinement of Argano's Process Improvement methodologies, tools, and accelerators
- Lead and champion a defined set of leading-practice capabilities within the community of practice — teaching and enabling colleagues to deploy them effectively on engagements
- Mentor and develop junior consultants and analysts through direct project collaboration and structured coaching
- Build trusted relationships with client leaders that generate expansion opportunities and long-term partnerships
- Contribute to proposals and business development pursuits by bringing deep process domain expertise and a track record of measurable delivery
- Participate in thought leadership and knowledge-sharing activities that strengthen Argano's market position
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What This Job Offers
Job Type
Full-time
Career Level
Senior
