Senior Manager, Data Operations & Governance

Salesforce•Chicago, IL

1d•$180,200 - $247,900

About The Position

Salesforce is seeking an operationally minded, analytical Senior Manager, Data Operations & Governance to lead a function focused on APM Governance. This is a high-impact role sitting at the crossroads of Product Strategy, Data Engineering, Specialized Sales, and Finance. You'll be responsible for the accuracy, day-to-day operations, and long-term governance of Salesforce's master product hierarchy and product allocations framework within the Accountability Performance Matrix (APM). The APM powers every executive financial review, product strategy discussion, and revenue tracking conversation at Salesforce. As our product portfolio grows and commercial complexity increases, scaling this function has become a strategic priority, and this Senior Manager will be the operational leader driving that work forward. You'll also serve as a key partner to our Data Engineering & Technology (DET) team as we move from a legacy manual system to the automated APM 2.0 framework — an infrastructure upgrade with company-wide impact.

Requirements

Bachelor's degree in Business Analytics, Operations, Finance, or a related field
8+ years of experience in Business Operations, Sales Operations, or data governance
3+ years leading teams with a track record of successfully managing and scaling processes
Strong SQL and Snowflake skills required
Comfortable working with complex data workflows, transformation logic, and large databases
Excellent communication and interpersonal skills with a proven ability to collaborate across Product, Data Engineering, and Finance in a fast-paced enterprise environment
Self-motivated and collaborative, with strong influencing skills, intellectual curiosity, and a willingness to approach problems with an open mind in a constantly evolving environment

Nice To Haves

Background in StratOps, Business Operations, or a Business Analyst role with exposure to complex data and systems
Familiarity with software revenue recognition principles and how CRM configurations connect to corporate finance requirements
Experience leading or partnering on a transition from manual tracking tools (e.g., Quip, Google Sheets) to automated, cloud-based data platforms

Responsibilities

Own end-to-end APM data governance, including the Product and Industry dimensions, M&A-related data, and downstream impacts to dashboards and reporting tools
Manage the full lifecycle of a multi-tier APM hierarchy from creation and validation to error resolution, evolving and automating legacy processes and leveraging AI to drive efficiency without sacrificing accuracy
Partner with DET on custom SQL query updates and with the Finance Data Office (FiDO) to signal readiness for table updates and republishes as new logic is added
Lead UAT and define structural design requirements needed to migrate all hierarchies and allocations into a new, business-user-friendly UI framework
Serve as the formal Product approver for all Pricing and Packaging Operations cases, ensuring consistent data governance across all updates
Drive change management to protect data integrity across quarterly and fiscal year transitions, keeping key partners (CSG, Finance, Sales, DET) informed of any changes
Define and maintain Product Allocation fields in Org62 CRM to support accurate ACV splits across products & accurate specialized seller forecasting & reporting
Lead data execution for Product as a part of the annual Go-For-Growth (G4G) process in partnership with the Specialization Sales and Territory Ops — including user testing, approvals, and driving the multi-month effort to map new fiscal year APM changes across product and industry verticals
Ensure all new SKUs are properly positioned across multi-tiered product structures and correctly mapped at the time of each monthly product launch as part of the NPI process