Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers
About The Position
The Senior Manager, Customer Success is an advertiser-facing subject matter expert responsible for strategic discussions and end-to-end ownership of Amex Offers engagements. The role builds and manages merchant and advertiser pipelines, leads consultative sales to identify growth opportunities, and develops strong merchant relationships across a portfolio. It uses business insights to identify new and expanded partnership opportunities and builds relationships with senior marketing, media, and advertising contacts. The position drafts proposals, collaborates with marketing execution specialists, and presents campaign performance analyses, while working closely with internal teams and external business partners. At American Express, colleagues are supported through comprehensive benefits and opportunities to learn, develop as leaders, and grow their careers. The company describes its culture as grounded in innovation, shared values, Leadership Behaviors, and a commitment to customers, communities, and colleagues.
Requirements
- Strong partner management and/or customer success experience, including demonstrated success nurturing internal and external client relationships that drive commercial outcomes.
- Strategic thinking and a consultative sales approach.
- Experience meeting and exceeding sales goals while managing an active pipeline of existing partners.
- Strong communication skills and executive presence, with the ability to diagnose merchant needs and propose customized solutions across organizational levels.
- Quantitative skills to analyze data sets and generate actionable recommendations with measurable value.
- Ability to translate complex technical information for non-technical audiences and present confidently to senior management inside and outside the company.
- Strong problem-solving, project management, analytical, and presentation skills.
- Ability to multitask and prioritize across a portfolio of clients and projects with high attention to detail.
- Prior experience in media sales or digital advertising.
- Must be eligible to work in the U.S.; American Express will not pursue visa sponsorship for this position.
Responsibilities
- Lead strategic merchant partnerships, engaging new partners and driving revenue growth through Amex Offers/Ads.
- Build an active pipeline of opportunities and deliver compelling sales proposals using consultative selling and industry and marketplace expertise to assess merchant needs.
- Cultivate a robust network and multilevel C-suite relationships with merchant advertisers to grow relationships and Amex Offers engagement.
- Own end-to-end marketing and insights project planning, delivery, and measurement; develop and deliver presentations to merchant executives.
- Use digital and media ad sales experience to identify and pursue advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements.
- Draft proposals, work with marketing execution specialists, and present campaign performance analyses.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
