Senior Manager, Customer Strategy

The Home Depot•Atlanta, GA

1d•Onsite

About The Position

The Senior Manager of Customer Strategy is the voice of the customer within The Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company's overall strategy. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
7 years of work experience.
Ability to assimilate extensive amounts of detailed data to see the big picture, analyze, and summarize vast amounts of information as well as understand all of the detail supporting the analysis.
Ability to provide structure and direction when given nebulous, unstructured problems with minimal guidance.
Intellectually curious, conceptual thinker, able to set ideas into broad social science context.
Project management, leadership, and solid ability to problem-solve creatively.
Solid organizational skills, analytical ability to work with processes, numbers, and statistics.
Must be an excellent communicator, with strong presentation skills, with strong ability to develop and state business recommendations or "so whats."

Nice To Haves

Advanced degree highly desirable; MBA preferred
Previous experience with a top-tier consulting firm
Experience managing vendor relationships
Experience in the application of research findings and customer analytics to the retail environment
Direct experience in the efficient analysis of extremely large datasets desired
Extensive knowledge of statistical methods and modeling

Responsibilities

Translates nebulous, unstructured questions into addressable project objectives.
Independently drives work forward in ambiguous situations.
Leverages vendor partners where needed to choose appropriate research plan & conduct qualitative & quantitative customer research.
Connects data to draw conclusions.
Partners w//business to provide customer input to business decisions.
Partners w/business to understand key questions/upcoming decisions.
Independently drives work forward utilizing/leveraging playbook & vendor partnerships to choose research plan & conduct qualitative/quantitative research.
Provides informal guidance and coaching to Managers on the team.
Organizes team trainings and learning opportunities.
Manages on-site vendor resource who is responsible for ongoing customer tracking study & other ad hoc requests.
Ensures resource is focused on appropriate topics (topics for quarterly customer deep dives) & reviews work for quality of content.
Provides coaching/advice on opportunities for improvement.