Senior Manager Customer Lifecycle, Retail Investments

BMO•Toronto, ON

4d•CA$94,600 - CA$176,000

About The Position

Defines and implements the product development, sales, and marketing strategy for an Investment product or product portfolio, with P&L (profit and loss) accountability. Conducts market research, forecasting, pricing, and competitive analysis. Innovates to develop new products and enhancements to existing ones to improve the customer experience. Collaborates with internal partners across the organization to take products to market, and manages all risks associated with products to ensure compliance, including risk reporting. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. Acts as a subject matter expert on relevant regulations and policies. May network with industry contacts to gain competitive insights and best practices. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Determines product lifecycle. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Acts as the prime subject matter expert for internal/external stakeholders. Defines business requirements for analytics & reporting to ensure data insights inform business decision making. Oversees the development of business analytics and insights including: portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics and predictive modelling. Conducts complex market research, competitive intelligence and data analysis. Develops framework for evaluating problems or issues, and defines research approach. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. Identifies existing and potential risks, and develops risk management controls and processes. Develops and maintains directives and policies for products. Defines and implements product strategy for an individual product or product portfolio. Drives the business case and strategic roadmap for products and services, including accountability for project and budget approval. Optimizes the financial performance and customer value of the product portfolio. Continuously improves processes to identify issues and deliver optimal customer experience. Works with internal stakeholders to develop materials and training for salesforce, and manages changes. May support the sales team in development of specific deals for customers and in client presentations. Develops and maintains relationships with external partners and vendors. Sets and/or operates within product risk parameters and metrics. Conduct risk/reward and other analyses, and drafts product policies and related documents. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Established track record of providing strong investment performance and effective risk management.
Completion of relevant investments certification.
Advanced understanding of functional area and a competent understanding of the overall firm and competitive environment.
Broad knowledge of more than one discipline.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Responsibilities

Defines and implements the product development, sales, and marketing strategy for an Investment product or product portfolio, with P&L (profit and loss) accountability.
Conducts market research, forecasting, pricing, and competitive analysis.
Innovates to develop new products and enhancements to existing ones to improve the customer experience.
Collaborates with internal partners across the organization to take products to market, and manages all risks associated with products to ensure compliance, including risk reporting.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Determines product lifecycle.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
Oversees the development of business analytics and insights including: portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics and predictive modelling.
Conducts complex market research, competitive intelligence and data analysis.
Develops framework for evaluating problems or issues, and defines research approach.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Identifies existing and potential risks, and develops risk management controls and processes.
Develops and maintains directives and policies for products.
Defines and implements product strategy for an individual product or product portfolio.
Drives the business case and strategic roadmap for products and services, including accountability for project and budget approval.
Optimizes the financial performance and customer value of the product portfolio.
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with internal stakeholders to develop materials and training for salesforce, and manages changes.
May support the sales team in development of specific deals for customers and in client presentations.
Develops and maintains relationships with external partners and vendors.
Sets and/or operates within product risk parameters and metrics.
Conduct risk/reward and other analyses, and drafts product policies and related documents.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.