Senior Manager, Customer Insights ( Onsite-Los Angeles)

SymphonyAI•UNAVAILABLE, California

2d•Onsite

About The Position

This role is for a Senior Manager, Customer Insights who will be a dedicated consulting presence inside a grocery retail client's organization. The individual will work alongside category managers, merchant teams, and leaders to translate customer data into decisions. Key aspects of the role include owning client relationships, managing priorities, delivering high-quality work independently, and acting as a champion for SymphonyAI tools, including AI-powered capabilities. The ideal candidate is curious, probes business questions deeply, and can translate complex data into actionable insights that clients can use. They will also help clients understand and trust AI-driven insights, making new technology accessible and actionable.

Requirements

5–7 years in consulting, category management, or merchandising
Direct client-facing experience in grocery retail or CPG
Proven ability to work independently in a client-embedded environment
Hands-on SQL or data querying capability
Proficiency with BI tools (Power BI, Tableau, or similar)
Strong working knowledge of customer/loyalty data
Demonstrated consultative problem-solving approach
Bachelor's degree in Business, Analytics, or related field

Nice To Haves

Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work
Experience helping clients adopt or trust AI-driven analytics outputs
MBA or Master's degree
Experience coaching or training client teams on analytics tools
Experience with SymphonyAI or similar retail analytics SaaS
Track record of expanding tool adoption within a client organization
Experience in pricing, promotion, or assortment analytics
Experience at a management consulting firm

Responsibilities

Serve as the day-to-day customer insights partner for assigned clients, presenting, engaging, and proactively adding value.
Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
Represent SymphonyAI on-site or virtually as a seamless extension of the client's team.
Manage own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding.
Understand the business problem behind the business question before building anything.
Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.
Ensure every deliverable answers 'so what?' and 'now what?'
Maintain a high bar for quality and rigor; validate own work before it reaches the client.
Actively use AI tools in day-to-day work for analysis, synthesis, drafting, and problem-solving.
Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
Bridge the gap between 'the AI said this' and 'here's what you should do about it' — making AI-powered recommendations actionable and credible.
Train client teams on SymphonyAI tools, actively demonstrating how AI-driven features connect to their specific business outcomes.
Understand the client's goals well enough to show why the tools matter.
Relay client feedback on AI features and tools back to internal product and delivery teams.
Partner with CPG-focused groups on joint business planning and category-level insights.
Contribute to best practices, training materials, and team knowledge-sharing.
Participate in quality control and validation of reporting and data outputs.
Support team and client meeting preparation, bringing client knowledge to the table.