Senior Manager, Customer Experience (CX) Technology Engineering
About The Position
In this role, you will lead the engineering execution, governance, and operational maturity of Valvoline Global Operations’ Customer Experience (CX) technology platforms across global markets. You will partner closely with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management and engineering teams to deliver scalable, secure, and supportable solutions across Salesforce, DASH/SAP Commerce Cloud, integrations, and related CX ecosystems. This role will embody the “build once, deploy globally” mindset and operating model. Your day will balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams. Success in this role means building strong engineering discipline, improving platform scalability and delivery predictability, reducing dependency on external system integrators, and developing a high-performing internal engineering organization capable of supporting long-term digital transformation goals.
Requirements
- Bachelor’s degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
- 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
- 5+ years of leadership experience managing engineering teams within large, complex organizations
- Proven experience leading globally distributed engineering organizations
- Strong experience across Salesforce ecosystems and enterprise integration architectures
- Experience supporting large-scale enterprise transformation initiatives
- Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
- Strong stakeholder communication and cross-functional leadership skills
- Salesforce platform engineering and architecture
- Salesforce APIs and integration patterns
- Experience with B2B Commerce platforms including SAP CCV2 & Salesforce B2B Commerce
- Experience with B2B Partner Portals including SAP BTP & Salesforce Experieence Cloud
- Enterprise integration and API-driven architecture
- CI/CD and release engineering
- DevOps and environment management practices
Nice To Haves
- Salesforce certifications
- Experience with MuleSoft or enterprise integration platforms
- Experience with SAP BTP initiatives and integrations
- Experience with AWS, Azure, or GCP
- Experience with headless commerce and composable architecture models
Responsibilities
- Lead the engineering delivery organization supporting Salesforce, SAP Commerce Cloud, integrations, and related CX tools and systems
- Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
- Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
- Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
- Govern platform scalability, resiliency, maintainability, and operational sustainability
- Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
- Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
- Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
- Drive technical debt reduction strategies and platform health improvement initiatives
- Establish engineering best practices across CI/CD, DevOps, release management, environment strategy, observability, and quality engineering
- Oversee enterprise integration engineering strategy across CRM, Commerce, ERP, Analytics, CLM, and third-party ecosystems
- Ensure engineering teams adopt scalable and reusable integration and development patterns
- Support the transition from system integrator dependency to a scalable internal engineering capability model
- Partner closely with CX Delivery leadership, Product Owners, and IT Business Partners to align engineering execution with business priorities
- Collaborate with Product and Delivery leadership to support predictable, scalable, and sustainable delivery outcomes
- Ensure engineering teams execute within the established enterprise delivery model and governance framework
- Provide technical leadership during quarterly planning, release planning, and cross-platform dependency management activities
- Lead, mentor, and develop globally distributed engineering teams across Salesforce, integration engineering, DevOps, and related technical disciplines
- Own engineering resource planning, capacity management, workload balancing, and strategic staffing
- Build a high-performing engineering culture focused on accountability, continuous improvement, technical excellence, and operational ownership
- Support capability development across modern engineering practices, DevOps maturity, automation, and platform engineering disciplines
- Provide technical oversight and governance for external vendors, contractors, and system integrators
- Identify opportunities to improve engineering efficiency, delivery velocity, quality, and operational stability through automation and modern engineering practices
- Explore and evaluate AI-enabled engineering and operational capabilities that improve scalability, delivery efficiency, and platform supportability
- Establish engineering metrics, governance scorecards, and operational reporting to drive continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
