Senior Manager Customer Debug Support Engineering

Advanced Micro Devices, Inc•Seattle, WA

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership.

Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline.
Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, and the transition from concept through EVT/DVT/PVT to volume production.
Proven ability to drive execution across global, cross-functional teams and influence without direct authority in ambiguous, fast-paced environments.
Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
Working knowledge of reliability and quality metrics (yield, DPM, FIT) and system-level failure triage and FA engagement.
Excellent written and verbal communication, including the ability to distill complex technical challenges into clear, decision-oriented messaging for executives and customers.

Nice To Haves

Master's degree in a related technical field.
Recent years of experience managing customer-facing technical or engineering teams, including hiring, performance management, mentoring, and career development-ideally in data center, GPU, cloud, or HPC environments.
Interest or experience in leveraging AI tools to optimize debug and quality workflows and drive measurable efficiency gains.

Responsibilities

Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership.
Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.