Senior Manager Credit and Collections

Overhead Door Corporation•Lewisville, TX

53d

About The Position

The Credit & Collections - Senior Manager plays a pivotal role in supporting the Company's sales growth while ensuring cash flow and credit risk are effectively managed. This position is responsible for a $150M receivables portfolio representing more than $1 billion in annual revenue and leads a team of 11 direct. The Senior Manager is responsible for driving performance in credit, collections, optimizing cash flow, and maintaining strong customer relationships.

Requirements

Strong leadership, interpersonal, and influencing skills.
Excellent verbal and written communication.
Strong quantitative reasoning, analytical mindset, problem-solving, and strategic thinking capabilities.
Proven ability to manage multiple projects under pressure.
Customer service orientation with internal and external stakeholders.
Advanced proficiency in Excel and ERP systems (Oracle, JD Edwards).
Financial statement analysis and international credit experience.
Familiarity with subcontracting and AIA billing processes.
Understanding of credit and collections, laws, and contract review.
Knowledge of subledger and general ledger accounting and reconciliation processes
Bachelor's degree in Business or equivalent combination of education and experience.
10+ years experience in B2B credit and collections.

Nice To Haves

Experience with implementation of A/R automation tools in an ERP environment a plus
Experience in the construction industry and lien laws is a plus.

Responsibilities

Leads 9 Account Managers, and 1 Collections Supervisor (with team of 2)
Provides hands-on, supportive, and results-driven leadership.
Conducts coaching, performance evaluations, and performance improvement actions as needed.
Identifies and develops talent within the team to strengthen capabilities.
Onboards new team members and provide ongoing training on systems, processes, and tools.
Ensures team accountability for portfolio performance and goal achievement.
Reviews and approves credit limits, refund requests, third-party collections, write-offs, and account changes beyond specified approval levels.
Prepares weekly aging reports, highlighting and communicating priority actions for portfolio management.
Negotiates and drafts legal documents such as Security Agreements and Cross Corporate Guarantees; coordinate with third parties to perfect security interests.
Manages escalated customer concerns and business unit-specific requests.
Communicates high-risk accounts to senior management and coordinates development of action plans
Performs month-end close processes in Oracle and JD Edwards, including multi-currency.
Ensure timely and accurate reporting in alignment with the Director's expectations.
Participates in AR review meetings with Business Units and contributes strategic discussions and actions plans.