Credit & Collections Manager

Lytx, Inc.•Framingham, MA

About The Position

Why Lytx: The Credit and Collections Manager will oversee a team that is responsible for the following functions: daily collections activity, collection system maintenance, internal reporting and management of change in account status within the systems. The ideal candidate will be a self-starter with extensive knowledge in credit and collections activities and reporting, be adaptive to a continuously evolving work environment and be a collaborative and customer focused leader. You’ll Get To: Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives. Research and respond to customer questions regarding invoices, credits, payments or other issues. Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency. Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts. Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience. Identify and communicate effectively with senior management on collection exposures and issues. Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete. Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc. Identify and drive process improvements across the collection’s workflow. Build and lead a high performing team. Other duties as assigned.

Requirements

Minimum of 5-7 years of credit and collection experience.
Minimum of 3-5 years leading a credit & collections team, preferred.
Experience driving a team towards a set of targets and milestones; communicating goals, monitor and provide feedback to ensure goals are met and team is developing.
Proficiency in MS Office Suite required; proficiency in NetSuite ERP preferable.
Strong written and verbal communication skills.
BA/BS in Accounting or Finance preferred.

Responsibilities

Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives.
Research and respond to customer questions regarding invoices, credits, payments or other issues.
Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency.
Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts.
Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience.
Identify and communicate effectively with senior management on collection exposures and issues.
Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete.
Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc.
Identify and drive process improvements across the collection’s workflow.
Build and lead a high performing team.
Other duties as assigned.