Credit & Collections Manager

Lytx • Framingham, MA

1d

About The Position

The Credit and Collections Manager will oversee a team that is responsible for the following functions: daily collections activity, collection system maintenance, internal reporting and management of change in account status within the systems. The ideal candidate will be a self-starter with extensive knowledge in credit and collections activities and reporting, be adaptive to a continuously evolving work environment and be a collaborative and customer focused leader.

Requirements

• Minimum of 5-7 years of credit and collection experience.
• Minimum of 3-5 years leading a credit & collections team, preferred.
• Experience driving a team towards a set of targets and milestones; communicating goals, monitor and provide feedback to ensure goals are met and team is developing.
• Proficiency in MS Office Suite required; proficiency in NetSuite ERP preferable.
• Strong written and verbal communication skills.
• BA/BS in Accounting or Finance preferred.

Responsibilities

• Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives.
• Research and respond to customer questions regarding invoices, credits, payments or other issues.
• Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency.
• Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts.
• Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience.
• Identify and communicate effectively with senior management on collection exposures and issues.
• Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete.
• Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc.
• Identify and drive process improvements across the collection’s workflow.
• Build and lead a high performing team.
• Other duties as assigned.

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees