Lakeshore Recycling Systems-posted 10 days ago
Full-time • Manager
Hybrid • Rosemont, IL

The Manager Credit and Collections leads LRS’ credit and collections operations. This role is responsible for managing a large team, overseeing an extensive customer base, and driving performance through data-driven decision-making and strategic initiatives. The Manager Credit and Collections must have strong technical acumen, a deep understanding of credit risk assessment and collections strategies, and exceptional communication and collaboration skills to engage effectively with senior leadership and cross-functional teams.

  • Develop, implement, and refine credit and collections policies, procedures, and strategies to optimize cash flow and reduce bad debt.
  • Lead, mentor, and develop a high-performing credit and collections team, ensuring operational excellence and professional growth.
  • Set clear performance expectations, track KPIs, and drive accountability within the team.
  • Foster a collaborative team culture that prioritizes efficiency, customer service, and continuous improvement.
  • Stay informed about industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness.
  • Partner with sales, finance, and operations teams to drive customer-focused credit and collections strategies.
  • Maintain strong relationships with key customers to facilitate timely collections and dispute resolution.
  • Communicate credit decisions, collection efforts, and account status updates effectively to senior leadership with data driven insights.
  • Act as an escalation point for complex customer accounts and issues, providing resolutions and negotiating payment plans when necessary.
  • Leverage technology and automation tools to enhance collections efficiency and credit risk management.
  • Monitor and analyze key financial metrics, including DSO (Days Sales Outstanding) and collection rates, and aging receivables to identify trends and improvement opportunities.
  • Drive continuous process improvements, including system upgrades, workflow enhancements, and reporting optimizations.
  • Ensure compliance with Mechanics Lien Laws across multiple states to protect company interests.
  • Performs other duties as required or assigned.
  • All other duties as assigned.
  • Strong proficiency in credit and collections software, ERP systems, order to cash tools, data analytics tools, and Microsoft Office suite – particularly Excel and PowerPoint.
  • Exceptional communication, negotiation, problem-solving, and time management skills; ability to interact effectively at all levels of the organization and present strategies and progress to leadership.
  • Experience managing KPIs related to credit risk, collections efficiency, and overall financial performance.
  • Knowledge of Mechanics Lien Laws across multiple states.
  • A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios.
  • Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred.
  • National Association of Credit Management or similar license, certification or designation preferred.
  • Experience in waste management, construction, or related industries preferred.
  • Fluent in Spanish is a plus.
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