Senior Credit and Collections

ACCO Engineered Systems • Pasadena, CA

1d

About The Position

JOB SUMMARY: Under the direct supervision of the Credit & Collections Manager, and the Collections Supervisor. This position will be responsible for the reconciliation of accounts and collections as well as performing research for customers regarding billing issues. ESSENTIAL FUNCTIONS: Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls. Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer. Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate. Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems. Prepare lien releases for Customers to get paid. Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues. Prepare weekly credit agenda report for collection calls and weekly collections meetings. Other duties as assigned by Credit & Collections Manager.

Requirements

• 3-5 years of experience with customer service and commercial collections required, with preference for contracting industry or commercial construction industry experience.
• Strong analytical and problem solving skills
• Strong attention to detail
• Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
• Possess the ability to manage heavy workload.
• Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
• Ability to work efficiently with or without supervision.

Responsibilities

• Inform customers of a ‘past due’ balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
• Handle customer inquiries on outstanding invoices.
• Researching any questions or disputes that the customer may have to determine the validity of the invoice.
• Revise, adjust, or credit invoices as appropriate.
• Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
• Prepare lien releases for Customers to get paid.
• Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
• Prepare weekly credit agenda report for collection calls and weekly collections meetings.
• Other duties as assigned by Credit & Collections Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees