Credit and Collections Analyst

HireRight•Tulsa, OK

49d

About The Position

The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.

Requirements

High school diploma or equivalent required
High/proficient written and verbal communication skills
Highly organized, detail-oriented, and great follow-up and follow-through skills
Solution oriented with a sense of urgency
Strong computer skills
Intermediate knowledge in Excel
Ability to thrive in a face-paced environment with quickly changing business needs
Ability to work independently and apply analytical thinking while navigating through complex matrix environments
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
Strong confidentiality standards

Nice To Haves

College degree preferred
Customer service-related experience is an advantage
B2B Collections experience is highly preferred
SalesForce experience is an advantage
Experience in Shared Service Center environment is an advantage
Ability to work effectively in a multi-national, matrix organization

Responsibilities

Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emails
Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
Reports any significant past due in the AR and/or any situation that could have an impact on collections.
Provide constant update of account status.
Resolve SalesForce queue and general inbox customer inquiries
Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
Notate all actions in the accounting system
Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
Explain standard accounts receivable related policies and procedures to internal and external stakeholders
Access, understand, and utilize detailed and summary level collection reports
Perform other duties as assigned or required in a positive manner