Senior Manager, Creative Operations & Project Management – Stores

PetSmart • Phoenix, AZ

1h • Hybrid

About The Position

PetSmart is seeking a Senior Manager to head Creative Operations & Project Management for Stores, overseeing the systems, processes, and team that power one of our most visible and complex creative channels.
This role leads how work gets done—managing project managers, strengthening cross-functional execution, improving processes and reporting, overseeing budgets and vendors, and ensuring high-quality work is delivered on time, on strategy, and on budget.
This is not a traditional PM role. We’re looking for a proven leader who has built teams, optimized creative operations, and driven clarity in complex environments. You’re a strategic operator and change agent who can improve how teams work at scale, influence stakeholders, and deliver results in fast-moving environments.

Requirements

• 8+ years in creative operations, project management, or related roles
• Proven experience leading teams and complex, cross-functional initiatives
• Strong process, planning, budgeting, and vendor management expertise
• Excellent leadership, communication, and problem-solving skills
• Proficiency in project management tools (Workfront preferred)

Responsibilities

• Lead Creative Operations & Project Management for Stores, including workflows, planning, and team performance
• Manage and develop a team of project managers
• Oversee end-to-end project delivery across high-volume initiatives
• Optimize processes for intake, prioritization, resourcing, and execution
• Improve reporting, visibility, and operational rigor across timelines, budgets, and capacity
• Manage budgets, forecasts, and vendor relationships
• Partner cross-functionally with Marketing, Merchandising, Creative, Production, and Finance
• Drive continuous improvement through tools, automation, and AI-enabled workflows

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees