Senior Manager, Corporate Technology

Chainguard

8d • $172,000 - $195,000 • Remote

About The Position

Chainguard is seeking a Senior Manager, Corporate Technology to oversee the IT infrastructure and productivity systems for their organization of over 200 employees. This is a player-coach role where the individual will manage a small team, perform hands-on work, and develop a scalable service delivery model. The ideal candidate has experience building a mature IT function within a fast-paced security company.

Requirements

• Experience running an IT or corporate technology function at a high-growth startup.
• Service delivery mindset with a focus on SLOs over tickets.
• Deep expertise in Google Workspace and Slack configuration.
• Security-conversant, understanding security implications of managed tools and ability to implement improvements without disrupting users.
• Player-coach mentality: capable of setting strategy and performing hands-on work.
• Experience with SaaS stack rationalization, including reducing complexity and driving adoption of fewer, better tools.
• Genuine optimism and a builder mentality.
• High standards for work quality and a drive to achieve them.

Responsibilities

• Own IT help desk end-to-end, including equipment provisioning, break-fix, SLO definition, and continuous improvement to achieve 60%+ ticket deflection through automation.
• Manage and mature the productivity stack, including Google Workspace, Slack, email delivery, and essential SaaS tools.
• Develop and execute an IT strategy and capability roadmap within the first 90 days, reporting on progress.
• Assess and develop the team through coaching, process improvement, or personnel changes.
• Rationalize the SaaS stack in collaboration with the Business Applications team to reduce complexity, cut costs, and simplify the employee experience.
• Establish a service delivery model by defining, measuring, and holding the team accountable to SLOs for core services.
• Expand the use of AI, automation, and managed services to reduce volume and enable the team to focus on higher-leverage tasks.
• Act as the cross-functional IT partner, identifying opportunities for technology to enhance the effectiveness of Engineering, GTM, and G&A teams.

Benefits

• Flexible & Remote-First Culture with team meetups, destination summits, and a monthly stipend for coworking spaces, phone, and internet.
• Stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options.
• 100% covered health, vision, and dental insurance premiums for employees and dependents.
• Unlimited Flexible Time Off.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed