Senior Manager, Corporate Operations

Domino's•Paradise, NV

About The Position

The Senior Manager – Corporate Operations is an important strategic role within our organization. This role is responsible for direct P&L management, talent development, operational performance and leading and executing the Team USA training strategy. The Senior MCO is responsible for executing company initiatives, working with and through MCOs to ensure all stores are compliant with programs, standards and initiatives. The Senior MCO will work closely with the market director to ensure sales and EBITDA budgets are met then exceeded, that service and operations are up to standard and that team members have a positive work environment to learn and grow.

Requirements

5-7+ years of Domino’s operational experience
Multi-unit management experience
Minimum 5 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino’s Pizza or equivalent restaurant standards
Ability to read financial statements, strong analytical skills
Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Excellent oral and written communication skills including public speaking
Strong organizational skills
Ability to use the Microsoft Office suite

Nice To Haves

Bachelor’s degree or equivalent experience preferred

Responsibilities

Own the training strategy and execution of the market while managing and supporting MCO(s) and General Managers
Responsible for the training strategy and execution in the market including Ops talent pipeline development, building the GM bench, AM certification verification, S2M attendees and graduates
Partner with the market admin to publish the period training calendar each period
Responsible for the deployment of compliance training reporting, ensuring MCOs and GMs act on any gaps
Host instructor led trainings such as orientation (AMO/GMO)
Responsible for verifying certifications are completed accurately prior to pushing a promotion through
Cascade information on new product/innovations and national calendar initiatives
Proactively anticipate and act on any business challenges within the business, provide recommendations on operational efficiencies and business opportunities
Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed
Ensure all personnel and stores have appropriate tools to operate business
Support all National calendar and innovation initiatives to ensure implementation by providing direction to MCOs
Address all problems/issues in a timely manner and identify opportunities for improvement
Ensure all team members follow safety and security protocols
Attend General Manager team meetings as needed, to coach, train, and develop
Achieve Operational Excellence
Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
Provide direction on company, market, and area goals. Partner and MCO(s) to set goals and develop specific tactics to hit those goals.
Support any National calendar initiatives that drive strategic sales to the market
Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
Hold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgency
Partner with field support resources to address gaps when needed
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
Develop Talent
Recruit, manage and develop a strong team capable of meeting business objectives
Develop professional and beneficial relationships with peers in other areas of the organization.
Create action plans and provide constructive feedback to develop Team Members
Conduct semi-annual performance appraisals with direct report(s)
Develop the team through quarterly individual development plan meetings
Provide appropriate levels of Team Member recognition and motivation
Drive EBITDA Performance
Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
Identify under-performing stores and partner with MCO to develop plan of action
Develop strategy to meet sales goals
Analyze and track key financial/operational data to derive meaningful business insights
Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics
Work with the DCOs to exceed the EBITDA budget set for the market