Senior Manager, Controls & Oversight

Royal Bank of Canada•Toronto, ON

1d•Onsite

About The Position

In this role, you will act as a strategic business partner & trusted advisor by identifying control and oversight needs to leadership in achieving our goals of managing risk effectively and efficiently. You will lead complex controls focused engagements to drive quality assurance, control enhancements, including remediation of audit findings and mitigation in high-risk operational scopes. In addition, you will establish best practices of the controls & oversight function including developing methodologies to perform the cost/benefit analysis on current controls or proposed controls, and ensure operations has the proper tools to drive control and scale to support the wealth management business, ensuring sustainable controls and processes, providing leadership on the delivery of tools that support sustainable controls and processes. This position will provide superior analysis and judgement skills to mitigate operational risk and implement controls to appropriately meet external (Client, Regulatory) and internal (RBC enterprise, wealth business) expectations, drive forward the design of effective controls in operational workflows, understanding end- to end process designs, identifying gaps and recommending enhancements for control effectiveness, as well as serve as a point of escalation for control matters related to wealth management operations. You will work closely with business partners to proactively identify and document operational risks; follow through on identified risks to assess probability of the risk events and potential ramifications; ensure proper actions plans and controls are put in place to mitigate and manage such risks.

Requirements

Experience in financial services, with a strong background in operations, risk management, finance or internal controls.
In-depth knowledge of wealth management processes, investment products, and Canadian regulatory landscape.
Experience with leading or interfacing directly with regulators and auditors.
Proven leadership in building control frameworks and driving cross-functional initiatives.
Strong analytical, investigative, and communication skills.
Excellent strategic thinking and understanding of operational processes.
Excellent collaboration and change leadership skills.
Demonstrated ability to operate efficiently in a fast-paced and changing environment and meet multiple deadlines.
Strong organizational skills and ability to prioritize activities to ensure objectives are met.
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook).

Nice To Haves

Adaptability
Business Appraisals
Business Process Design
Decision Making
Effectiveness Measurement
Interpersonal Relationship Management
Long Term Planning
Operational Delivery
Organizational Change Management
Process Management

Responsibilities

Act as a strategic business partner & trusted advisor by identifying control and oversight needs to leadership in achieving our goals of managing risk effectively and efficiently.
Lead complex controls focused engagements to drive quality assurance, control enhancements, including remediation of audit findings and mitigation in high-risk operational scopes.
Establish best practices of the controls & oversight function including developing methodologies to perform the cost/benefit analysis on current controls or proposed controls.
Ensure operations has the proper tools to drive control and scale to support the wealth management business, ensuring sustainable controls and processes.
Provide leadership on the delivery of tools that support sustainable controls and processes.
Provide superior analysis and judgement skills to mitigate operational risk and implement controls to appropriately meet external (Client, Regulatory) and internal (RBC enterprise, wealth business) expectations.
Drive forward the design of effective controls in operational workflows, understanding end- to end process designs, identifying gaps and recommending enhancements for control effectiveness.
Serve as a point of escalation for control matters related to wealth management operations.
Work closely with business partners to proactively identify and document operational risks.
Follow through on identified risks to assess probability of the risk events and potential ramifications.
Ensure proper actions plans and controls are put in place to mitigate and manage such risks.