Senior Manager, Content & Knowledge

Autodesk • Novi, MI

1d

About The Position

Autodesk's Technical Advisory organization is transforming how implementation expertise reaches customers. We are building a systematic capability to capture, structure, and publish innovation and implementation expertise as scalable digital content through our digital offerings. The Senior Manager, Content & Knowledge will lead the team responsible for this end-to-end knowledge pipeline — from capturing field intelligence through customer-facing publication. Reporting to the Director of Platform & Productization within Global Delivery & Solutions, you will manage a multidisciplinary team of approximately analysts and specialists who form the critical bridge between consulting delivery and the digital platform. In the first year, you will prove the knowledge pipeline works — capturing implementation expertise from consulting engagements and publishing the first customer-facing knowledge assets through the platform. You will also establish the quality standards and lifecycle governance — capture, validate, publish, retire — that make knowledge trustworthy at scale. This is a building role. You will define the processes, quality standards, and success metrics for a maturing capability at Autodesk. The right person brings both intellectual rigor about knowledge management and practical instincts about what consultants will actually adopt.

Requirements

• 10+ years of experience in information management, knowledge management, content strategy, consulting delivery, or a related field with progressive responsibility
• 3+ years of experience developing teams
• Experience designing systematic processes for capturing and organizing expert knowledge, institutional IP, or implementation methodologies — including quality governance and content lifecycle management
• Track record of building cross-functional collaboration with technical and non-technical stakeholders
• Strong analytical skills with ability to define and measure success for ambiguous, emerging capabilities
• Bachelor's degree in a relevant field or equivalent professional experience

Nice To Haves

• Has worked in professional services, consulting, or implementation delivery and understands what consultants do on engagements
• Has built knowledge management, information management, or content operations functions from early stage — comfortable defining process before having technology to automate it
• Understands the difference between documenting procedures and capturing the contextual judgment that makes knowledge valuable — and has opinions about provenance, traceability, and what makes knowledge trustworthy enough for AI-mediated delivery
• Is experienced in working with engineering and product teams to translate content requirements into platform features
• Has familiarity with architecture, engineering, construction, operations (AECO), manufacturing, or media and entertainment industries
• Is energized by building something new

Responsibilities

• Knowledge Capture and Curation · Own the knowledge capture process design and operation, starting with manual consultant interviews and evolving toward platform-integrated capture as our digital offering matures
• Define what constitutes a useful record of implementation — the right level of contextual detail, artifact organization, provenance, and narrative that makes knowledge reusable across engagements
• Establish lifecycle governance for knowledge assets: capture, validation, publication, versioning, and retirement, ensuring content remains accurate and current as Autodesk products and customer practices evolve
• Partner with consulting delivery leadership globally to drive knowledge contribution adoption, designing incentives and workflows that embed capture into the natural rhythm of engagements
• Knowledge Synthesis and Publication · Lead the team that synthesizes across multiple implementation records to identify patterns, create structured knowledge assets, and prepare content in the platform data model
• Partner with product management to determine which knowledge assets should be productized and through which channels, providing readiness assessments and market value input
• Develop production workflows for creating customer-ready content at scale, with clear quality gates and editorial standards
• Define and track metrics that demonstrate maturing knowledge management capability: volume and quality of knowledge captured, reuse rates, time savings for consultants, content published and consumed through the platform
• Team Leadership · Lead, develop, and grow a new content and knowledge team, establishing role clarity and career paths for a discipline that is new within our organization
• Hire and onboard new team members as the function scales
• Coordinate with Architecture and Engineering on knowledge data model requirements and ingestion pipeline design — you own what knowledge looks like, they own how it's stored and served
• Provide regular reporting to leadership on knowledge pipeline performance, adoption, and business impact

What This Job Offers

• Job Type: Full-time
• Career Level: Manager