Knowledge Manager

Leidos • Arlington, VA

20h

About The Position

Leidos is committed to delivering innovative solutions and supporting mission-critical operations for our customers. The DISA CESO ITSS team provides network operations and cyber defense support to the Defense Information Systems Agency (DISA), enabling secure and reliable communications for the Department of Defense (DoD) and Combatant Commands (COCOMs). As a Knowledge Manager, you will play a pivotal role in ensuring mission partners have access to the operational capabilities they need, driving organizational improvement and operational excellence. Impact Statement: The Knowledge Manager will directly influence the effectiveness of development, network operations, and cyber defense by implementing robust knowledge management practices. This role is essential in translating operational requirements into actionable solutions, supporting mission success, and fostering a culture of continuous improvement.

Requirements

• Bachelor’s degree in a related discipline with 8+ years of prior relevant experience, or master’s degree with 6–10 years of prior relevant experience.
• Active DoD TS clearance and SCI eligibility.
• Proficiency in Computer and Microsoft Office applications (Word, Excel, Access, Outlook).
• Knowledge of policy development and maintenance.
• Strong communication and interpersonal skills, with the ability to speak clearly and effectively with customers and technical personnel in high-stress situations.
• Proficient in Microsoft Office 365 Suite.
• Knowledge Management Certification.

Nice To Haves

• Experience with DISA and DoD Networks.
• Demonstrated experience briefing Senior Executive Service (SES) and General Officer/Flag Officer (GO/FO) leadership.

Responsibilities

• Support the implementation of Knowledge Management across all domains—people, processes, and tools—to enhance organizational effectiveness.
• Translate operational requirements into logical, integrated technical solutions; advise staff on holistic methodologies to accomplish tasks and missions.
• Design, document, and orchestrate doctrinally sound processes to support operational mission requirements.
• Provide moderate technical expertise, oversight, and control in communications, time management, quality assurance/control, process development, and risk management.
• Assist the government lead in establishing a Change Request schedule, ensuring priorities are assigned to drive improvement across the knowledge management environment.
• Implement change management, track policy and procedures, and update them as needed to address change requests and application defects from receipt through review, analysis, development, and installation.
• Sustain and maintain the CESO ITSS knowledge management environments, implementing enhancements working directly with government leadership.
• Provide support to ad hoc requests that are time sensitive and mission critical to the organization.
• Facilitate, support, and capture minutes for battle rhythm events, including the Knowledge Management Working Group and KM Board.
• Support Records Management efforts, including development of metadata tagging and structure, oversight and facilitation of the Records Management Program, and participation in related taskers, meetings, boards, and working groups.

Benefits

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
• More details are available here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level