Senior Manager - Consumer Engagement Product

CVS Health•New York, NY

7d•$142,140 - $284,280

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We are looking for a Sr. Manager of Consumer Engagement Product to join our team at CVS Health. This person will be deeply involved with leading ongoing consumer engagement product efforts including enriched messaging, VoiceAI, and other innovative channel engagement products. This role is a high-level individual contributor role.

Requirements

Critical reasoning – your primary responsibilities require you to operate at the intersection of project and product management. The team will lean on you to effectively get us to connect the dots between multiple ongoing priorities.
Proactivity – there is no set “playbook” for this job. An ideal profile for this is someone who takes the initiative to address priorities within the organization and likes the autonomy to act on those priorities.
Portfolio management – you will have exposure across multiple different priorities and will be responsible for keeping the team’s portfolio organized
Detail orientation - we are a complex and data-backed organization. The details matter to us and our stakeholders
Effective communication – the role requires succinct written and verbal communication across the organization
3-5+ years experience at a top-tier management consulting firm or 3-5+ years as a product manager at an early/mid stage start-up
3-5 years of experience with PowerPoint, Excel, and other productivity software
3-5 years of experience building executive level deliverables (e.g., story lining a presentation) and project plans
Experience with AI tools such as Claude CoWork and/or OpenAI Codex
General interest in healthcare, technology, and marketing

Responsibilities

Collaborate closely with product owners in the consumer engagement portfolio to efficiently manage key activities, milestones, and deliverables
Lead research initiatives on effective consumer engagement methodologies for the product portfolio
Identify, monitor, and enhance success metrics across the consumer engagement portfolio, including engagement and opt-out rates
Manage special projects within the portfolio, such as automating approval processes and developing innovative ways of working
Influence and coordinate multiple internal and external stakeholders to effectively drive progress on critical deliverables and raise potential roadblocks