Senior Manager, Construction Claims

Markel•Alpharetta, GA

21d•$118,960 - $163,570•Hybrid

About The Position

This position will manage a team of examiners handling a variety of excess construction claims involving bodily injury, property damage and construction defect. This position will report to a Senior Director in the Casualty Claims group and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Requirements

Minimum of 10 years of claims handling experience or equivalent combination of education and experience
Experience in managing claims examiners at the Senior Claims Examiner and/or Executive Claims Examiner level
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

JD, advanced degree, or focused technical degree preferred
Insurance certifications or affiliation with industry group preferred

Responsibilities

Monitor and direct new loss assignments for excess construction claims
Confirm coverage of claims by reviewing policies and documents submitted in support of claims
Review and approve correspondence and reports including coverage position letters and Large Loss Reports
Review and approve reserves and settlements in excess of the authority of the handling examiner
Assess and evaluate individual examiner and team performance, provide feedback, and address training needs
Make recommendations concerning reserve changes to senior management
Participate in review and discussion of large loss activity in the construction book with interested stakeholders (Underwriting, Actuarial, Executive Management)
Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
Prepare and distribute reports by collecting and summarizing information
Assist in preparation of budgets, evaluation of expenses, and assessment of resource needs
Foster and encourage strong relationships with internal stakeholders (Underwriting, Actuarial)
Assist in identifying industry and coverage trends
Promote and enhance strong relationships with customers and channel partners
Participate in special projects as requested
Travel to other claim offices, mediations, trials, and conferences as required