Senior Manager, Concessions | LA Memorial Coliseum

ASM Global•Los Angeles, CA

1d•$80,000 - $90,000•Onsite

About The Position

The Senior Manager of Concessions is responsible for effectively and profitably managing and directing the day-to-day aspects of the Concessions and Warehouse operations. Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Requirements

A bachelor’s degree with a minimum of 5-7 years’ management experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
Knowledge of accounting policy and procedures and POS Systems is preferred.
Proficiency in Microsoft Word, Excel, and PowerPoint is required.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Demonstrate leadership and vision in managing staff groups and major projects or initiatives.
Experience working in both union and non-union environment is preferred.
Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Must be able to work in a team environment.

Nice To Haves

Knowledge of accounting policy and procedures and POS Systems is preferred.
Experience working in both union and non-union environment is preferred.

Responsibilities

Responsible for operational budget, manage monthly P&L statements and ensure that all financial reporting are accurate and are completed in a timely fashion to meet all deadlines.
Provide leadership, coaching and mentorship to staff responsible for executing the concessions team business plan.
Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
Maintain management staff and ensure proper hiring and promoting associates per Legends standards in a union environment.
Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
Preserving existing programs and be creative in developing new concepts to ensure the highest possible quality of food service.
Oversee monthly inventory for concessions operations and develop yearly operational budgets.
Work with the Customer Service Manager to maintain effective programs to ensure excellent customer service during all events.
Monitor staff performance as it relates to speed of service and guests relations.
Work with analytic team to analyze sales as well as sales mix.
Assist General Manager in working with clients on any Food & Beverage sponsorships.
Establish a strong relationship with clients to resolve outstanding issues and work with them in planning events.
Perform other related duties, tasks and responsibilities as required.