Sr Manager Compliance Delivery

ADP•San Dimas, CA

About The Position

ADP is hiring a Senior Manager, Compliance Delivery within the Compliance Solutions Shared Services organization. This role involves leading a highly experienced team responsible for the compliance delivery of Wage Garnishments, New Hire Reporting, Unemployment Claims, and Separation Notices / Offboarding. The team manages complex research, mitigation, and negotiation activities that support compliance, operational readiness, and service continuity across these areas while helping reduce risk and minimize financial impact. The role requires strong leadership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The Senior Manager will lead people, manage risk, drive process improvement, and execute compliance initiatives effectively. They will also bring strong analytical capability, project management discipline, and the ability to translate complex issues into clear action across a range of stakeholders. This role serves as a primary liaison between ADP and external agencies, law offices, and vendors, while also partnering closely with internal stakeholders across compliance, legal, government affairs, Product/Tech, payroll system teams, Client Service, and senior leadership. The Senior Manager will help ensure regulatory and operational changes are understood, communicated, and implemented effectively, while leading multiple initiatives at once and aligning partners around shared priorities. Additionally, they will strengthen operational performance by using data, metrics, and industry insights to identify risks, improve service delivery, and prioritize opportunities for automation and efficiency.

Requirements

5+ years of leadership experience in wage garnishment, compliance, change management, process improvement, project management, or operations
Strong experience in data analysis, including curating, analyzing, and presenting data
Experience leading multiple employees and guiding broader groups of associates
BA/BS or equivalent experience

Responsibilities

Lead, coach, and develop direct reports while setting clear expectations and managing performance
Oversee regulatory research related to state compliance changes and identify impacts to service delivery
Develop and deliver metrics that support compliance maintenance and enhancement projects
Assess business requirements, evaluate impact, and support strategic initiatives and business incident response as needed
Build strong working relationships with compliance, legal, and government affairs leadership
Serve as a liaison across key partner groups to ensure compliance initiatives stay on track
Partner with Product/Tech, payroll system teams, Client Service, and Compliance leadership to implement policy and product changes effectively
Use internal and external data to analyze industry trends and recommend business improvements
Identify, prioritize, and drive process improvement and automation opportunities based on business impact and effort