Senior Manager, Compensation Operations (Hybrid)

RTX•Farmington, NM

2d•Hybrid

About The Position

Within People Services, our mission is to deliver exceptional experiences for employees and provide high‑quality centralized service support for HR. We are seeking a collaborative, strategic, and execution‑oriented Sr. HR Operations Manager to lead a team supporting compensation operations within Total Rewards Ops. This role blends hands‑on operational ownership with people leadership, driving both daily execution and long‑term process improvements to ensure consistent, accurate, and customer‑focused compensation operations across RTX.

Requirements

Typically requires a University Degree and a minimum of 10 years of relevant experience, or an Advanced Degree and a minimum of 7 years of experience.
10+ years in HR Operations, Total Rewards, or compensation‑focused HR roles.
5+ years experience with Excel, including pivot tables and charts.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
The company will not offer immigration sponsorship for this position.
The company will not seek an export authorization for this role.

Nice To Haves

Experience leading teams, including coaching and developing team members, in an HR shared services, service center, or operational environment.
Experience with ServiceNow and Workday.
Experience supporting compensation processes such as annual planning, incentive programs, job data management, or recognition programs.
Experience supporting operational enhancements, continuous improvement projects, or system transitions.
Strong analytical skills with the ability to interpret data, identify discrepancies, and drive solutions.
Ability to communicate clearly and professionally with stakeholders at all levels.
High attention to detail, sound judgment, and ability to maintain confidentiality while managing complex workloads and prioritizing competing demands.
Ability to document workflows, develop standard work, and create knowledge content.

Responsibilities

Lead the compensation operations team, providing direction, prioritization, coaching, and oversight with autonomy.
Develop and implement improved processes, standards, and operational enhancements that elevate accuracy, compliance, and service delivery.
Drive operational excellence by identifying system and process gaps and partnering across HR and Total Rewards to implement solutions.
Lead compensation data quality in Workday, including the full audit cycle, root‑cause analysis, remediation planning, and execution of required data updates.
Manage operational components of annual compensation planning, including reporting, data validation, consolidation, and readiness activities in partnership with Total Rewards, and identify additional operational areas to partner with the COE on for improved execution and alignment.
Monitor compensation recommendations in the pay analysis tool to ensure accuracy, guideline adherence, and policy alignment.
Provide education and training to Global People Services partners on the pay analysis tool, including guidance on analysis, interpretation, and troubleshooting.
Analyze KPIs, trends, customer satisfaction data, and metrics to identify opportunities for improvement and support data‑driven business and HR decisions.