Senior Manager, Communications

Zscaler•San Jose, CA

13h•$172,000 - $215,000•Onsite

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department. The Senior Manager, AI Enablement and Organizational Change will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working. The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general productivity AI enablement, and function-specific AI adoption, partnering across IT and the business to drive engagement, readiness, adoption, and measurable outcomes.

Requirements

Demonstrated fluency with generative AI and emerging AI technologies, with experience translating AI capabilities into practical employee use cases, workflows, enablement programs, or adoption strategies
8+ years of experience in organizational change management, technology adoption, employee enablement, communications, or learning, with demonstrated experience leading complex enterprise-wide change initiatives
Proven experience developing and executing organizational change strategies for major technology or digital transformation programs, including stakeholder engagement, change impact and readiness, communications, learning, adoption, and reinforcement
Strong executive communication and cross-functional influence skills, with demonstrated ability to translate complex technology and business concepts into clear, compelling, and actionable experiences for diverse audiences
3+ years of experience leading and developing teams and building scalable programs, frameworks, and operating models, with the ability to use adoption data, employee insights, and business outcomes to measure impact and continuously improve programs

Nice To Haves

Experience designing or scaling enterprise AI adoption and enablement programs, including role-based or function-specific use cases, learning programs, communities of practice, champion networks, or leader-led adoption strategies
Experience leading organizational change for complex, global technology transformations involving multiple stakeholder groups, significant workflow changes, and executive-level visibility
Formal change management training or certification (such as Prosci), along with demonstrated experience using adoption metrics, employee insights, and business outcomes to measure program effectiveness

Responsibilities

Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement
Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows
Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement
Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences
Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows