Senior Manager, Communication, Training & Adoption

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Senior Manager, Change Management, Communications & Training drives successful adoption of strategic initiatives by leading end-to-end change, communications, and training to support the CRM and credit workflow applications across Canadian Banking. This role partners with business and delivery teams to assess impacts, engage stakeholders, design and deliver targeted communications and training, and measure adoption outcomes. The role also fosters a culture of continuous improvement by gathering feedback and translating insights into practical enhancements. Critical to success in this role is the ability to build strong relationships with partners (internal and external) and lead large-scale, multi-workstream change programs across diverse stakeholder groups.

Requirements

5+ years of experience leading change management, communications, training/enablement, and/or transformation initiatives
Strong understanding of business processes, operating models, and ways of working; able to translate strategy into practical change actions
Proven ability to build trusted relationships, instill confidence, and influence stakeholders at multiple levels
Strength in structuring ambiguous problems and using data and stakeholder input to drive decisions and adoption outcomes
Curious, experimental mindset with a focus on continuous improvement and practical, scalable solutions
Excellent written and verbal communication skills; able to tailor messages and materials for diverse audiences
Demonstrated experience leading culture and behavioral change using established change management methodologies and tools
Knowledge of learning design and adult education principles, including curriculum development, facilitation, and evaluation of training effectiveness
Creative, self-starting, and results-oriented; able to balance competing priorities and align stakeholders to resolve complex business challenges
Strong organizational and time management skills, with attention to detail and follow-through

Responsibilities

Partner with business, product, and delivery teams to establish an effective change operating model and governance for initiative rollout
Conduct change impact and stakeholder assessments; develop integrated change plans aligned to readiness, communications, and learning needs
Identify adoption risks and potential resistance; design mitigation strategies, escalation paths, and leader enablement to support sustained change
Develop and execute engagement strategies for impacted audiences, including champions networks, feedback loops, and change agent communities
Monitor and evaluate the effectiveness of change, communications, and training activities using qualitative and quantitative measures; adjust tactics to improve adoption
Lead continuous discovery to understand user needs and pain points; synthesize insights from data and feedback to identify and prioritize improvement opportunities
Design and facilitate training (virtual and in-person), including job aids, guides, and enablement sessions for different roles and proficiency levels
Contribute to a high-performance, inclusive environment through coaching, collaboration, and continuous improvement.