Senior Manager, Commercialization (Specialty Care)

Mount Sinai Health System • New York, NY

1d

About The Position

Mount Sinai Solutions (MSS) is a business unit within Mount Sinai dedicated to serving Commercially-insured patients through direct contracting with employers and unions, or via partnerships with companies that serve them. MSS currently serves over 450,000 patients in the New York area, via 35+ customers and 10+ partners, offering a wide range of products from virtual navigation services to worksite health centers. Mount Sinai is hiring a Senior Manager to lead the operations of our Centers of Excellence programs, delivering a customer and member experience that is highly efficient, effective, and best-in-class. The Senior Manager will manage a team of navigators, care guides and Clinical Manager (often with social work or clinical background) responsible for delivering clinical and non-clinical navigation services and measuring and managing team performance. This is a highly impactful role with significant opportunities to shape a start-up operation, create a positive team culture, and meaningfully impact members’ experiences in their highly personal healthcare journeys. The ideal candidate is experienced at creating delightful experiences with consumers, while managing them for optimal efficiency. The candidate should have experience with product management or product operations. He/she is comfortable working cross-functionally across different areas of an organization, as well as with external partners to deliver outcomes.

Requirements

• Experienced at creating delightful experiences with consumers, while managing them for optimal efficiency.
• Experience with product management or product operations.
• Comfortable working cross-functionally across different areas of an organization.
• Comfortable working with external partners to deliver outcomes.
• Comfortable playing up and playing down as needed to accomplish business objectives.
• Work productively amidst ambiguity.
• Thrive in fast-paced work environments.
• Seek to improve the status quo.

Responsibilities

• Lead the operations of our Centers of Excellence programs, delivering a customer and member experience that is highly efficient, effective, and best-in-class.
• Manage a team of navigators, care guides and Clinical Manager responsible for delivering clinical and non-clinical navigation services.
• Measure and manage team performance.
• Shape a start-up operation.
• Create a positive team culture.
• Work cross-functionally across different areas of an organization.
• Work with external partners to deliver outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed