Senior Manager Commercial Technology Transformation

Scotiabank•Toronto, ON

6d•Onsite

About The Position

As the Senior Manager Technology Transformation, you will contribute to the overall success of the Digital Transformation of the IB Commercial business line and drive a dedicated roadmap with partners in all 12 countries across Commercial, GRM, Operations, Data Office, and Engineering. You will oversee and support the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback from participants, prioritizing key features and experiences, and more. You will be responsible to partner with the external vendors or internal technology teams, other product managers, functional SME’s, bank stakeholders, software engineers, and designers, to translate the user journeys into actionable, prioritized backlog deliverables and follow through to delivery. Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs. This role ensures all activities conducted are following governing regulations, internal policies and procedures.

Requirements

Minimum 5 years experience in building customer facing digital products
Managed a technology product or a digital journey end to end, from inception to delivery
Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products
Ability to build trusted relationships, instill confidence and influence stakeholders
Experience with financial products and services in direct investing and/or wealth management
Master of identifying and solving ambiguous problems to drive customer and business value
Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance
Excellent organizational and analytical skills with strong attention to detail
Curious and experimental mindset to drive innovation
Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

Nice To Haves

Engineering, Computer Science or Business degrees considered an asset

Responsibilities

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams
Collaborate with senior leaders and our external consulting partner to define and drive the strategic roadmap of initiatives, identifying key opportunities and potential risks. Responsible for establishing and managing integrated plans in collaboration with the project delivery team.
Support and facilitate process transformation sessions to challenge the norm and form target state digital processes driven by strategic changes and performance improvements across an organization, encompassing people, process, and technology
Prioritize and manage a dedicated backlog with partners across Commercial, Engineering and Operations Partners to ensure user experience across client segments that is logical, engaging, and accessible by engaging day to day with the scrum teams, clarifying questions and helping with decision making
Implement robust project management methodologies and processes to identify, assess, and mitigate project risks, ensuring successful project delivery, while escalating critical issues and driving decision-making and accountability by supporting cross-functional executive and senior management forums to align opportunities, challenges and required actions
Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap
Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint
Monitor and ensure the quality of deliverables, adhering to industry best practices and regulatory requirements
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions and ‘does the right thing’ to keep the Bank safe, fostering an environment where they, employees, customers, and stakeholders can speak up / raise concerns
Actively pursues effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
Champion a high-performance environment and contributes to an inclusive work environment