Senior Manager, Commercial IT

Scout Motors • Charlotte, NC

7d • $160,000 - $192,500 • Onsite

About The Position

We are seeking a Senior Manager for Commercial IT Systems that will lead the strategy, roadmap, and delivery of technology platforms that support Scout Motors’ Commercial Operations. This role leads a portfolio spanning Sales, Sales Operations, Marketing, Digital Products, Customer Service, and Aftersales, with direct accountability for outcomes across customer‑facing and revenue‑critical systems. This is a hands‑on people leader role responsible for managing product owners, developers, and solution architects, while serving as the program owner for the Aftersales Retail ERP and related retail systems.

Requirements

• Proven track record of delivering successful IT projects in a complex, matrixed business environment.
• Deep understanding of automotive industry trends and challenges.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with stakeholders at all levels.
• Knowledge of industry-standard IT tools and technologies.
• Bachelor’s degree in information technology or a related field.
• 10+ years of experience in IT, with a strong focus on business analysis, project management, and solution delivery.
• Experience with agile methodologies and DevOps practices.
• Demonstrated success leading large-scale enterprise transformation programs with cross-functional executive stakeholders.
• Experience managing technology portfolios, budgets, vendor relationships, and operating plans.
• Proven ability to lead managers, senior professionals, and matrixed teams across multiple business functions.
• Experience establishing governance frameworks, KPIs, and operational performance management processes.

Nice To Haves

• Advanced degree (MBA or MS) preferred.

Responsibilities

• Execute the strategy, roadmap, and delivery of Commercial IT systems supporting Sales, Sales Operations, Marketing, Digital Products, Customer Service, and Aftersales.
• Translate business capabilities and customer journeys into scalable, production‑ready platforms aligned to overall business strategy.
• Serve as program owner for the Aftersales Retail ERP program, ensuring successful planning, vendor execution, deployment readiness, business adoption, and operational support across service, parts, finance, and logistics functions.
• Serve as program owner for the Aftersales Retail ERP, leading solution design, vendor execution, phased rollout, and integration across service, parts, finance, and logistics domains.
• Build and lead a multi‑disciplinary team of product owners, developers, and solution architects, establishing clear ownership, modern product practices, and strong delivery discipline.
• Act as a trusted technology advisor to Commercial Operations and executive stakeholders, influencing strategic decisions, technology investments, operating models, and business transformation initiatives.
• Continuously evaluate emerging technologies, industry trends, and platform capabilities to identify opportunities to improve speed, scalability, cost efficiency, and customer experience.
• Ensure all solutions align with enterprise architecture, platform standards, security, and data governance in close partnership with Platform Engineering, Data/Integration, and Security teams.
• Establish and execute Commercial IT operating objectives, investment priorities, governance processes, and performance metrics that support enterprise commercial business goals.
• Develop and implement policies, standards, and operational frameworks governing Commercial IT platforms and services.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle
• A mobility stipend
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior