Senior Manager Client Reporting Center of Excellence

Zelis • Boston, MA

18h • Hybrid

About The Position

The Senior Manager, Commercial Intelligence will lead how Zelis brings data, performance trends, and market context together to deliver compelling, executive-ready business reviews for our most strategic clients. This role is responsible for transforming reporting into clear value stories that support stronger client relationships, more strategic conversations, and better enterprise decision-making. This is a player-coach role for a leader who can both shape high-impact client narratives directly and guide a team in delivering consistent, insight-driven business reviews at scale. The Senior Manager will serve as a strategic thought partner to senior client-facing leaders and executives, helping Zelis elevate top client engagements from reporting updates to value-led conversations.

Requirements

• 2-4 years' experience in a top-tier consulting firm along with a degree in Business, Economics, Finance, Engineering, Mathematics, Statistics, or a related analytical discipline
• Deep expertise in executive-level reporting, insight generation, and strategic storytelling
• Exceptional analytical skills with strong data fluency and trend interpretation
• Demonstrated executive presence
• Experience in healthcare, payments, or complex B2B environments
• Experience leading global or offshore teams
• Exposure to AI-enabled analytics, automation, or advanced reporting platforms
• Demonstrated academic rigor with strong quantitative and analytical foundations
• Builder mindset with comfort operating in ambiguity
• Highly credible, influential, and confident communicator
• Insight-driven decision maker who focuses on “so what” and implications
• Strong people leader who sets a high bar for quality and performance

Nice To Haves

• MBA or Master’s degree - A Masters in Data Analytics is strongly preferred
• Strategy, Finance, Economics, or Analytics concentration preferred
• Graduate education that emphasizes: Structured problem solving, Data-driven decision making, Executive communication and storytelling
• Formal consulting training from a top-tier firm
• Executive-level presentation standards
• Hypothesis-driven analysis
• Structured problem-solving methodologies
• Advanced training in analytics, strategy, or transformation programs strongly valued

Responsibilities

• Define the standards and quality bar for executive-ready business reviews
• Coach and develop a high-performing team focused on insight generation and storytelling
• Create repeatable frameworks and guidance that help scale high-quality client narratives across strategic accounts
• Establish success metrics for Business Reviews including insight depth, consistency, and executive impact
• Translate complex data, KPIs, and market signals into clear, compelling executive narratives for executive client audiences
• Develop points of view on market dynamics, client performance, and emerging trends
• Present insights with executive presence, shaping strategic conversations with senior client stakeholders
• Elevate Business Reviews from reporting to decision-oriented, insight-first engagements: connecting performance results to enterprise value, business outcomes, and forward-looking opportunities
• Identify meaningful client, product, and market trends and translate them into relevant executive talking points
• Help evolve enterprise benchmarks and insight libraries that strengthen value narratives across strategic accounts
• Synthesize emerging themes to inform leadership decisions, client messaging, and account strategy
• Partner closely with Sales, Client Success, Revenue Operations, Analytics, Product, and Business Units to shape value-led engagement strategies for Zelis’ top strategic clients
• Act as a trusted advisor on how to communicate impact, performance, and future opportunity in a way that resonates with senior client stakeholders
• Support top client Business Reviews directly; coach broader teams via office hours and structured enablement
• Help shape the vision for AI-enabled business reviews and scalable insight generation
• Support requirement development for reporting automation, insight generation, and next-best-action capabilities
• Partner with data, product, and engineering teams to prioritize capabilities that improve narrative quality, efficiency, and strategic relevance
• Identify opportunities to automate low-value manual work so the team can focus more on insight development and executive storytelling

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior