Senior Manger, Commercial Data Management

Exelixis•Alameda, CA

40d•$168,000 - $238,000•Onsite

About The Position

This role is responsible for collecting, validating, and managing customer data that drives business insights, supports sales, marketing, market access, patient support programs and ensures the smooth operation of commercial activities across the organization. This is a highly cross-functional role that will interface with Market Access Leaders, Trade Channel Partners, Internal IT and Operations teams, and several Data Vendors.

Requirements

BS/BA degree in related discipline and 5 years of related experience; or Masters in related discipline and 3 years of related experience; or Equivalent combination of education and experience
5+ years of commercial operations consulting or direct commercial operations experience in the biotech, pharmaceutical, or medical device industries.
Deep understanding of pharma trade channel data and various syndicated data sources
Experience in managing customer data and driving MDM processes
Knowledge of commercial business processes (Sales Ops, Digital Marketing) and how they interact with MDM
Experience with data automation tools and techniques (e.g., SQL, Python)
Strategic thinking and cross functional problem solving
Excellent written and verbal communication skills
Excel, Access, and other database experience
Ability to review and process information from multiple sources.
Must be able to identify operational weakness and implement correction action/plan.

Nice To Haves

2+ years of oncology experience is strongly preferred.
Oral specialty drug experience is strongly preferred.
Experience with multiple commercial data types, including trade channel data aggregation, EMR claims data, syndicated/third party data, as well as personal and non-personal promotional data, is strongly preferred.
Hands on experience with industry standard data offerings (from IQVIA, Symphony, OneKey, and such)
Prior commercial data analytics experience a plus.

Responsibilities

Oversee the collection, validation, and management of customer data spanning trade channel operations, sales and marketing operations, market access initiatives, patient support programs and syndicated data sourcing
Drive the intake and integration of new customer data sources into 360 views
Own customer golden records, affiliations management and all associated business rules/process
Enable cross-functional teams in leveraging customer master data for their respective business processes
Own the development and maintenance of customer360 in partnership with IT
Collaborate with IT and data analytics teams to automate data pipelines and improve data workflows
Oversee and manage contracts for commercial data procurement
Oversee use and sharing of commercial data. Ensure data use agreements are in place when data is shared outside organization
Execute contracts to acquire new data assets per organization needs, and work with IT to ingest such data sources into the commercial data lake and warehouse
Work closely with sales, marketing, finance, and customer operations teams to understand their data needs for driving actionable insights.
Partner with market access teams to ensure that commercial data supports ongoing operational activities in relation to rebates, contracts and pricing etc.
Lead and participate in cross-functional projects aimed at optimizing data operations, improving data accessibility, and enhancing commercial processes.
Identify and implement improvements in data processes to streamline workflows and increase operational efficiency.